About the role
Senior Customer Solutions Engineer I, Named Accounts Senior Customer Solutions Engineer I, Named Accounts About Guru We're a Series C venture-backed company on a mission to bring clarity to chaos. Our knowledge management platform is trusted by forward-thinking companies who refuse to let critical information get lost in the noise. We're a lean team that's intentionally built for efficiency—being AI-native means we don't need armies. You'll see immediate impact without getting lost in bureaucracy, while having the resources to win enterprise deals. We believe in cultivating a welcoming, inclusive culture that encourages personal growth through working hard while enjoying the journey. Launched in September 2015, our vision is backed by an amazing group of investors including FirstMark Capital, Salesforce, Michael Dell, the Slack Fund, Emergence Capital, Thrive Capital and Accel. As we enter the next exciting stage of expansion, we're searching for passionate individuals to join our rapidly growing team. This is a full-time position that can be performed [Remotely and/or out of our Philadelphia] office. Re-location and/or Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the US and residing in a state where Guru is a registered employer. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All are welcome here. At Guru, being inclusive is very important to us. Regardless of race, age, ethnicity, sexual orientation, gender identification, or background. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other
benefits and privileges of employment. Please contact us at [email protected] to request accommodation. The Opportunity Are you a technical powerhouse who thrives on making enterprise customers wildly successful? Do you get energized by complex implementations and love being the hero who transforms how teams work? Guru is seeking a Senior Customer Solutions Engineer for Named Accounts who will be the technical architect of success for our most strategic accounts. This isn't just another CSM role—this is where technical excellence meets strategic impact. You'll be the trusted advisor who turns our biggest customers into our biggest champions through flawless project execution and deep technical expertise. Why This Role Matters In the age of AI transformation, you'll be the catalyst that helps enterprise organizations unlock the full power of Guru's platform. As our Senior CSE for Named Accounts, you'll execute game-changing projects that drive AI adoption, prevent churn, and deliver measurable business outcomes for our highest-value customers. You'll work hand-in-hand with our Growth Account Executives and Customer Experience leadership, bringing the technical mastery that makes strategic visions become reality. What Makes You the Perfect Fit You're a Technical Implementation Virtuoso 5-7 years of enterprise B2B SaaS experience with a track record of complex implementations You navigate multi-stakeholder enterprise projects with the finesse of a seasoned conductor API integrations and workflow automations are your playground—you speak fluent technical You've mastered the art of executive-level presentations while still connecting with end users
