Senior Customer Success Manager (Dhaka, BD, 1212 BD)

Responsibilities Actively prospect within the customer base to grow recurring revenue Upsell Education and Expert Services and cross-sell additional products Achieve and exceed sales objectives within assigned accounts and territories Engage, strategize, and build strong relationships with senior-level executives at client companies Manage the renewal pipeline and provide timely, accurate forecasting reports Maintain professional and technical knowledge of Optimizely’s Commerce products Proactively conduct client research and share industry-specific insights Deliver tailored sales presentations to align products and services with customer needs Identify, develop, and maintain long-term, constructive, and effective client relationships Maintain regular communication with clients through QBRs and scheduled meetings to align on account direction and project management matters Establish and maintain a trusted advisor role with clients Maintain in-depth visibility into the financial status of accounts at all times Serve as the single point of contact for customers, partners, and internal sales regarding service opportunities Knowledge and Experience Knowledge of CRM tools such as Salesforce and Gainsight 5+ years of experience in client-facing roles High energy and enthusiasm for internet marketing and related digital disciplines Strong drive to achieve top results, adapt to changing customer needs, and break through barriers Customer-focused mindset with a strong alignment to revenue growth Proven success leveraging strong oral, written, and presentation skills to achieve results Solid technical and commercial understanding Ability to work independently and manage multiple projects effectively Strong negotiation and problem-solving skills Passion for people, initiative-taking, and willingness to go the extra mile Positive “can-do” attitude, self-motivated and confident Experience in Customer Success operations within the digital marketing industry Excellent planning, organizational, and analytical skills Ability to collaborate effectively across all functions in the organization Deep understanding of value drivers in recurring revenue businesses Process-oriented, adaptable, and flexible with occasional travel availability Education Bachelors degree and preferably further professional training in direct marketing or a Masters degree a plus Competencies Establishing Relationships Navigating Organizations Prioritizing and Organizing Work Making Convincing Arguments Negotiating Agreements Championing Customer Needs Our new, cutting-edge office space in Dhaka is a testament to our dedication to enhancing your work experience. This state-of-the-art workspace features open workstations, a fully equipped kitchen, a nap room for relaxation, a tranquil zen garden, and an entertaining area, all designed to provide you with the ideal environment to thrive and grow. As part of our commitment to you, here are other

benefits and

perks you can expect: · Best-in-class

compensation plans · Two annual festival bonuses · Recognition and rewards programs · Vacations days · Annual Work/Service Anniversary Leave · Parental leave (both maternity and paternity) · Health insurance · Reproductive

benefits for both parents · Volunteering opportunities to make a difference · Chance to work alongside our incredible global team · Free communal transport facilities inside Dhaka to and from the office · Free catered lunch every day At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with. Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Apply now » Find similar jobs: Terms of Service Trademark Policy Privacy Policy Security Compliance Do Not Sell CA Privacy Rights Opens in a new tab. Opens in a new tab. Opens in a new tab. © 2021 Optimizely, Inc. All Rights Reserved.

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