Clinical Quality Analyst

requirements</li> </ul> <p><strong>Clinical Risk Identification & Escalation</strong></p> <ul> <li>Identify clinical risks, recurring errors, and emerging unsafe patterns, and escalate them through the defined clinical escalation path</li> <li>Distinguish clearly between a coaching moment, a systemic quality issue, and a reportable clinical safety event — and act on each correctly</li> <li>Partner with Clinical Operations and Clinical Insights on any finding indicating patient harm, a near-miss, or a protocol gap</li> </ul> <p><strong>QA Reporting & Insight</strong></p> <ul> <li>Produce weekly clinical QA reporting covering scores, trends, clinical error themes, and specific coaching and training recommendations</li> <li>Analyse QA results alongside ticket quality, error rates, escalation volumes, patient satisfaction, and clinical incident data to surface patterns worth acting on</li> <li>Make reporting insight-led — a narrative that tells stakeholders what to focus on and why</li> </ul> <p><strong>Clinical Content Assurance</strong></p> <ul> <li>Review and maintain Medical Support macros, templates, and workflows so the clinical content within them stays accurate, current, and compliant across markets</li> <li>Drive correction of anything clinically out of date or unsafe, confirming the right clinical position with Clinical Operations</li> <li>Partner with Process & Knowledge Specialists so approved changes land in the Knowledge Hub and in training, not just in the macro library</li> </ul> <p><strong>Training & Coaching Partnership</strong></p> <ul> <li>Partner with Learning & Knowledge Management to design and deliver clinical training that closes the specific gaps your audits reveal</li> <li>Provide structured, specific, evidence-grounded coaching recommendations to Team Leads</li> <li>Measure training impact through subsequent QA outcomes and knowledge checks, and iterate on what the evidence shows</li> </ul> <p><strong>Process Improvement & Automation</strong></p> <ul> <li>Bring clinical QA data into process and automation discussions so clinical safety is designed in, not reviewed afterwards</li> <li>Collaborate with Process Specialists and Senior Medical Support Associates to close gaps and improve turnaround times without eroding clinical quality</li> <li>Track and report the clinical quality impact of every change implemented</li> </ul> <p><strong>Cross-Functional Collaboration & Patient Insight</strong></p> <ul> <li>Capture and synthesise clinical patient insight, sentiment trends, and safety themes from the frontline</li> <li>Share findings proactively with Operations, Clinical Operations, Product, and Care partners to inform improvements</li> <li>Ensure both the patient voice and the clinical view are represented in quality, process, and product discussions</li> </ul> <hr> <h3>About You</h3> <ul> <li><strong>3–5 years</strong> of post-qualification clinical experience, with at least <strong>2 years</strong> in a clinical quality, clinical governance, safety and quality, audit, accreditation, or incident review capacity — telehealth or a fast-paced healthcare environment is a strong plus</li> <li><strong>A clinical qualification and background</strong> — registered nurse, midwife, pharmacist, paramedic, or allied health professional. You have practised, and you bring real clinical judgement rather than a checklist</li> <li><strong>Experience auditing clinical care or clinical documentation</strong> — you have reviewed cases against a standard, formed a view, and defended it. Experience with adverse event review, root cause analysis, or accreditation frameworks is highly valued</li> <li><strong>Analytically capable</strong> — you turn a pattern across fifty audits into a clear, evidenced recommendation. Comfortable in spreadsheets and reporting tools; SQL or dashboard experience is a

bonus, not a requirement</li> <li><strong>Rigorous and detail-oriented</strong> — you notice the missing safety-net, the undocumented escalation, the advice that was almost right</li> <li><strong>Direct and constructive</strong> — you can tell a Team Lead their team has a clinical accuracy problem, and be thanked for it. You separate the finding from the person, and you make feedback specific, fair, and actionable</li> <li><strong>Sound judgement on risk</strong> — you know the difference between a coaching moment and a safety event, and you escalate urgent findings immediately rather than holding them for a report</li> <li><strong>Independent and self-directed</strong> — you design your own audit plan, hold yourself to your own coverage targets, and do not need to be chased</li> <li><strong>A genuine collaborator</strong> — you work generously across Medical Support, Clinical Operations, Learning, and Process teams, and you share what you find early</li> <li><strong>Patient-first in everything</strong> — every audit, score, and recommendation is anchored in what is safest and best for the patient</li> <li>Based in Metro Manila and happy to join us at our Makati hub 2–3 days per week as part of our hybrid working model, working hours aligned to our AU and UK teams</li> </ul><div class="content-conclusion"><p><em>At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.</em></p></div>

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