About the role
Brinqa is the leading provider of unified cyber risk management and security analytics. Our software empowers companies to make cyber risk decisions across a wide range of platforms quickly and efficiently. We help our customers’ cyber security and technology teams discover, prioritize and treat the most important risks based on real-time risk analytics, automated risk assessments, and remediation. With actionable insights and timely communications provided by our software, our customers are reducing their response times to the constantly changing and emerging threats and saving their business from potential negative and significant impacts.
ABOUT
THE ROLE Brinqa is looking for a Strategic Account Manager to manage and grow relationships with our most important enterprise customers. This role is focused on deepening customer engagement, maximizing adoption of Brinqa solutions, and driving upsell, expansion, and cross-sell. The Strategic Account Manager will act as a trusted advisor to cybersecurity leaders, ensuring customers achieve measurable business value from their investment in Brinqa. This is an ideal role for a customer-obsessed, results-driven professional who thrives in a post-sale environment and enjoys driving meaningful business outcomes for enterprise clients.
WHAT YOU'LL DO Own the commercial relationship with assigned strategic accounts, acting as the primary business point of contact post-sale. Work closely with the Customer Success team to drive customer satisfaction by ensuring effective adoption and utilization of Brinqa solutions. Identify opportunities for upsell, cross-sell, and expansion of Brinqa offerings within existing accounts. Support the Customer Renewals team to ensure 100%+ net revenue retention and long-term customer value. Build executive-level relationships and become a trusted advisor to customer stakeholders, including CISOs, security leaders, and risk executives. Partner with Customer Success, Product, and Sales Engineering to ensure customer outcomes are achieved and any issues are quickly resolved. Develop account plans to align Brinqa's roadmap with customer needs and strategic priorities. Track customer health metrics, usage data, and feedback to identify growth opportunities and mitigate churn risks. Advocate for customer needs internally and bring insights back to the Brinqa team to inform product and go-to-market strategy WHAT YOU'LL BRING 5+ years of experience in account management, customer success, or enterprise sales in a SaaS environment. Experience working with large, complex enterprise customers in cybersecurity, IT risk, or compliance domains. Strong understanding of cybersecurity concepts such as vulnerability management, risk prioritization, and threat exposure is highly desired. Proven track record of exceeding retention, upsell, and expansion goals. Ability to navigate complex organizations and build strong relationships with technical and executive stakeholders. Excellent communication, presentation, and consultative selling skills. Highly organized with strong account planning and forecasting capabilities. Experience using Salesforce and other customer engagement tools. Prior experience in a cybersecurity software company. Experience working cross-functionally with Customer Success, Renewals, and Product Management.
