About the role
As a Manager in the Deployment Strategy and Growth team you'll own revenue outcomes for a portfolio of strategic customers. You'll work at the intersection of product adoption, customer insight, and commercial execution, driving the retention and expansion decisions that determine long-term business success. This isn’t traditional account management. You’ll own NRR targets, identify and capture expansion opportunities, and be accountable for revenue retained and grown. As a trusted advisor to revenue leaders, you’ll help them translate strategy into measurable outcomes while strengthening the commercial muscle that defines great commerical teams. You will: Own commercial outcomes end-to-end: Manage customers from onboarding through renewal and expansion. Drive retention, maximize NRR, and be accountable for growing your portfolio's revenue. Deliver measurable customer outcomes: Aligning your strategy to either revenue expansion or operational efficiency, then delivering measurable outcomes that support that goal. Partner with customers to define impactful success metrics, develop actionable execution plans, and systematically track progress. Drive product adoption as the foundation for creating long-term value and sustainable revenue growth. Identify opportunities proactively: Analyze usage patterns, engagement signals, and customer health data to uncover expansion opportunities, mitigate churn risks, and execute targeted account strategies. Inform product and go-to-market strategy: Your direct customer engagement provides critical insight into product performance and market needs. Your feedback will shape product roadmap priorities and commercial strategy. Our team comes from diverse backgrounds, the common denominator is drive and ambition. Perhaps you've spent a minimum of 3-5 years in high-performance environments like management consulting or a fast-growth start-up, where clear thinking, fast execution, and accountability to outcomes were non-negotiable. Or perhaps, you have previously been a CS leader and are now looking to bring your expertise to others. You've been consistently promoted and entrusted with increasing responsibility -
