Business Operations Lead

Responsibilities Partner with GTM and Managed Growth leadership to define the Route-to-Market strategy and ensure alignment with company goals. Lead and operationalize cross-functional priorities across Sales, Marketing, Product, and Data, driving clarity, alignment, and accountability. Act as the operational nucleus for the Managed business, independently driving initiatives while scoping and partnering with Strategy and Operations team for support on key motions. Build and manage the operating cadence for the Managed business, including strategic planning cycles and cross-functional leadership forums. Serve as the bridge across Managed, Self-Serve, and Core Marketing teams through the Strategy and Operations function, ensuring priorities, insights, and updates are shared effectively to make the compound startup model work across our diverse products and GTM motions. Facilitate strong information flow up, across, and down the organization to support alignment in a matrixed, multi-product environment, enabling fast, informed decision-making that drives business outcomes. Drive operational readiness for new products, integrations, and cross-functional launches by coordinating planning and enablement across GTM teams. Own the Managed Voice of Customer feedback loop to inform product strategy, GTM prioritization, and customer experience improvements. Example Impact (First 6–12 Months) Establish a clear operating cadence and governance model for the Managed business to drive visibility, accountability, and faster decisions. Lead the integration of an acquired product line or GTM motion, ensuring smooth transitions across systems, teams, and processes. Partner with the Business Operations Lead for Self-Serve Growth and the Core Marketing Program Manager to create a shared information framework of dashboards, calendars, syncs, and reporting that strengthens information sharing, alignment, and collective impact across our RTM. Launch and oversee high-impact Managed GTM initiatives that accelerate enterprise growth and retention. Build and operationalize a Managed Voice of Customer program that connects insights to product strategy and GTM planning. Establish repeatable cross-functional rhythms that improve execution speed and leadership alignment. Define and track success metrics for the Managed business, linking operational outcomes to company OKRs and growth goals.

Compensation and

Benefits Superhuman offers all team members competitive pay along with a

benefits package encompassing the following and more: Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility

benefits) Disability and life insurance options 401(k) and RRSP matching Paid parental leave 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) Annual professional development budget and opportunities Superhuman takes a market-based approach to

compensation, so base pay may vary by location. Our US locations are categorized into two

compensation zones based on proximity to our hub locations. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined by

compensation zone and may be modified in the future. We encourage you to apply At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

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