About the role
SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.
ABOUT
THE ROLE: The Ad Technical Solutions team is the primary technical support contact for SpaceXAI's advertisers and the global sales organisation. We deliver high-quality technical expertise to help advertisers succeed with X Ads and Analytics, while providing critical operational support to the X Ads Engineering teams and our Sales teams. As the SpaceXAI Ads business continues to scale rapidly, we are looking for exceptional technical problem-solvers to join our team in Dublin. You will play a key role in unblocking revenue, improving processes, and enabling both our sales teams and advertisers to drive sustainable growth.
RESPONSIBILITIES: As a Technical Solutions Specialist, you will be a critical bridge between advertisers, sales, and engineering. Your work directly contributes to revenue growth and product improvement. Key
responsibilities include: Deliver prompt, clear, and high-quality technical support to advertisers and internal sales stakeholders via our internal systems Troubleshoot complex ad setup, tracking, and performance issues across the full suite of X Ads products Partner closely with Engineering, Product, Sales, and Operations teams to resolve issues and drive cross-functional initiatives Identify recurring issues and proactively propose solutions, new tooling, improved processes, and automation opportunities Create clear, helpful documentation, FAQs, and support content to scale