About the role
Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are: Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology. Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started! With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. The Opportunity Flywire is seeking a self-motivated Technical Implementation Manager to carry out integration and implementation activities that bring value to our clients and partners. This individual will support our EU Sales and Relationship Management teams to ensure onboarding excellence. Interested candidates should bring high quality client management, project management and technical consultation skills into a quickly growing and dynamic team. Key
Responsibilities As a subject matter expert in Flywire Integrations the Technical Implementation Manager will guide clients through the Discovery, Portal configuration, Integration, Testing and Go live stages for clients implementing Flywire products. Consult clients on how to implement Flywire’s platform products including APIs, Payment Checkouts and Recurring Payments solutions Serve as the SME leading multiple client implementation projects ensuring they have successful execution Run workshops and client syncs as they progress through the different implementation stages Provide post-implementation support on Zendesk Ensure a smooth customer experience by matching the products and Integrations to client needs Develop & maintain product documentation with Product teams, providing internal knowledge transfer Contribute to the product vision by relaying client feedback and pain points to Product teams Troubleshoot and resolve Integration issues by providing technical support for clients Play a role in fostering an ever improving culture and customer experience continuously Here’s What We’re Looking For Required: Fluent in English & Spanish as
