Lead Operator

the team. Partner with Facilities, Tech, and Governance on safety, maintenance, and audit readiness. What We're Hiring For: You don’t just manage your own composure under pressure — you set the tone for everyone else’s. When something breaks down,

the team looks to you. Not because you have all the answers, but because your steadiness gives them permission to stay focused. The clinic runs smoothly when you’re in it because you make sure it does. You’re the person others naturally lean on — and you take that responsibility seriously. You notice when someone is struggling before they say anything. You give feedback that lands. You’ve made colleagues better at their jobs, and you can point to specific moments where that happened. You build

the team, not just hold it together. The warmth you bring to members extends to how you lead

the team. People feel it in how you check in, how you give feedback, how you make someone feel on a hard shift. You leave members feeling seen — and you create an environment where every Operator does the same.

Requirements Must Have You have previous people leadership or operational management experience. You must have both your Lead Operator and Clinic Lead’s approval to apply. Strong Signal: Colleagues, not just managers, have described you as the person they rely on. You’ve taken ownership of developing a colleague without being asked to. You can describe a specific moment where your presence changed the outcome for

the team, not just for a member. You’ve held a difficult performance conversation and made it constructive. About titles at Neko We use a simplified internal title framework that prioritises clarity over hierarchy, so internal titles may differ from market‑facing role titles. Scope, impact and level of

the role are fully aligned and will be clearly discussed throughout the process. Hiring Process Candidates progress from application and structured screening through thoughtfully designed interviews culminating in a formal offer and final pre-employment checks before joining

the team. Equal Opportunity & Inclusion Statement Neko Health is committed to inclusive hiring and member-first care. We welcome candidates from all backgrounds and encourage you to request reasonable adjustments to support your application.

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.