Director, Market Operations

Who You Are We are looking for a candidate who has demonstrated success in the following areas: Enterprise Multi-Site Operations Leadership Experience leading multi-site, multi-market, regional, or enterprise healthcare operations. Experience managing leaders, ideally including Operations Directors, Market Directors, Clinic Directors, Practice Administrators, or similar operational leaders. Strong understanding of outpatient, ambulatory, women’s health, primary care, multispecialty, urgent care, or hybrid care delivery operations. Ability to create consistency across a distributed operating model while supporting local market needs. Inspirational Leadership Proven ability to lead, coach, and develop leaders who manage frontline healthcare teams. A leadership style grounded in authenticity, humility, accountability, and a commitment to helping individuals reach their full potential. Ability to cultivate a culture of excellence, engagement, consistency, and continuous improvement across multiple locations. Strong Communication and Influence Excellent communicator who builds trust and credibility with teammates at all levels of the organization. Demonstrates poise, perspective, and sound judgment when working through complex operational challenges. Able to partner effectively across clinical, operational, financial, and executive stakeholders. Data-Driven Decision Making Comfortable gathering, analyzing, and synthesizing data into actionable insights. Capable of independently owning complex analyses and using data to identify problems, prioritize opportunities, and measure impact. Strong ability to move from insight to execution across multiple markets or locations. Financial and Business Acumen Demonstrated proficiency in financial management, including experience overseeing budgets, P&L performance, staffing costs, utilization, appointment supply, and other business drivers. Ability to balance patient experience, teammate experience, clinical quality, provider experience, and financial durability. Project and Change Management Experience leading complex, cross-functional projects that include strategic planning, stakeholder engagement, team leadership, risk management, and financial oversight. Ability to build structure in ambiguity and drive execution in a fast-paced, high-growth environment. Strong change management skills, including the ability to standardize workflows and drive adoption across distributed teams. Agility and Ownership Comfortable moving between high-level strategy and detailed execution. Energized by fast-paced, high-growth environments where processes are still being built, refined, and scaled. Willing to roll up your sleeves to ensure the success of an initiative, a clinic, a market, or an enterprise-wide operating process. What You’ll Bring 8+ years of progressive healthcare operations experience, ideally in ambulatory, outpatient, primary care, women’s health, multispecialty, urgent care, virtual care, behavioral health, or hybrid care delivery. 3+ years of experience leading multi-site, multi-market, regional, enterprise, or multi-modality operations across in-person and/or virtual care environments. Experience managing managers or operational leaders, such as Operations Directors, Clinic Directors, Market Directors, Practice Administrators, virtual care operations leaders, or similar roles. Strong financial, analytical, project management, change management, and people leadership skills required. Demonstrated ability to build repeatable operating systems, drive accountability, standardize workflows, and improve performance across distributed teams. Ability and willingness to travel regularly and maintain a visible in-clinic/in-market presence across Tia markets required. Work Location This role is based in the Los Angeles region and requires an onsite work schedule.

Compensation &

Benefits Tia is committed to pay equity and pay transparency.

Compensation for this role will be determined based on job-related factors, including experience, skills,

qualifications, location, role leveling, business needs, and market conditions. The expected

compensation for this role is: $170,000 - $200,000 per year. You are also eligible for: Unlimited vacation Quarterly performance

bonus (10% target) Free Tia membership Competitive stock option package $300 one-time WFH stipend $50/month phone and internet reimbursement Medical, dental, and vision

benefits 401k program Company-issued MacBook Travel stipend for team off-sites About Tia Tia is on a mission to transform healthcare for women by increasing access, improving outcomes, and delivering a better care experience. Our “Whole Woman, Whole Life” model integrates primary care, gynecology, mental health, dermatology, and wellness across in-person care and a national virtual platform. We are a Series D, venture-backed company trusted by more than 120,000 women across four markets. Through our technology-enabled care model and partnerships with leading health systems, Tia is building one of the most comprehensive preventive care models for women. About Tia’s Culture Tia is building a culture of excellence in people, process, and product. For us, excellence is not perfection. It is the ongoing pursuit of improvement through learning, reflection, experimentation, curiosity, grit, and care for ourselves and others. We are looking for people who are energized by building, iterating, asking why, and helping create a fundamentally better healthcare experience for women. This position may require attendance at company and team off-sites. Scam Notice Tia will never ask for payment, gift cards, or sensitive financial information during the hiring process. All communication from our team will come from an official company email address ending in @asktia.com. If something feels off, please contact [email protected] . Equal Opportunity Tia is an equal opportunity employer. We believe diversity of experience, perspectives, and background leads to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply. If you are committed to collaborative problem solving, high-quality work, and making waves in women’s healthcare, we’d love to hear from you.

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