Trainer

About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. The Trainer independently delivers the standardized Onboarding CX Core Curriculum and executes ILT sessions during New Hire Onboarding as directed by Enablement Partners. This role facilitates structured learning experiences, tracks trainee performance, and contributes to ongoing training delivery with consistency and quality.

Responsibilities Onboarding & Training Execution Independently facilitates the standardized Onboarding Core Curriculum for new hires. Deliver ILT sessions during Weeks 2–4 as deployed by Enablement Partners, covering role-based and operational content. Facilitate hands-on exercises, simulations, and scenario-based learning activities. Track trainee progress, milestones, and provide structured performance feedback. Ongoing Training & Development Deliver ongoing training programs and skill development workshops as needed. Update content to reflect process improvements, QA findings, and SME input. Cross-Functional Collaboration Collaborate with SMEs, WFM, and department leads to ensure training meets operational goals. Communicate progress and performance observations to stakeholders. Continuous Improvement & Feedback Gather and analyze trainee feedback to improve training effectiveness. Recommend enhancements to content, delivery methods, and training workflows. Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists. Review and verify outcomes before submission to maintain consistency and high-quality standards. Identify and address process gaps or errors to drive continuous improvement and operational excellence. Skills & Knowledge Proven knowledge of training facilitation and group engagement techniques Hands-on experience with adult learning theory and instructional delivery Demonstrated ability to conduct learning needs analysis and support assessments Effective feedback and coaching techniques Familiarity with LMS platforms and content management tools Documentation and progress tracking Cross-functional collaboration and communication Previous Experience 2 – 5 years of professional experience in customer success or related roles. Experience in fintech or SaaS environments preferred. Education / Professional Training Bachelor’s degree in Business, Education, Communications, Psychology, or a related field required. Train-the-Trainer (TTT) Certification, CompTIA CTT+ (Certified Technical Trainer), LinkedIn Learning or ATD micro-credentials in Facilitation or Instructional Design certifications preferred An equivalent combination of education and experience may be considered.