About the role
London (hybrid), with international travel · Reports to the CEO
About Lua
Lua is the Agent OS. We build digital employees — agents that do a real job end to end: they read a company’s own systems, make the decision, take the action, and get a little better every time they run. Not chatbots that answer questions — digital workers that do the work, on the company’s own data and workflows, with everything they build owned by the business. Teams write their logic on Lua (agents, skills, tools, jobs, webhooks, guardrails) and we run the hard parts underneath: infrastructure, multi-provider model orchestration, data, channels (WhatsApp, Slack, Email, Instagram, Messenger, a voice-capable website widget, HTTP API) and monitoring.
Our customers are the companies that run their markets across Africa, the Middle East and South Asia — heritage-site operators, travel and hospitality groups, national supermarket chains, listed conglomerates, regional banks, social-commerce companies and insurers. Together they employ tens of thousands of people and turn over billions a year, and they all want the same thing: to be AI-native on the systems they already run, with nothing to rip out. Backed by Y Combinator, we’ve raised $5.8M. We’re a team of around 15, there’s almost no delivery process yet, and this is a chance to build the playbook, not inherit one.
The role
This is not a role about scaling a services team in step with the customer count. It’s the opposite. You own Lua’s productized solutions — the repeatable vertical patterns that let a three-week go-live become the template the next customer inherits at near-zero marginal cost. Every engagement either draws from an existing solution or becomes one. Your job is to make the second, third and tenth deployment of a pattern nearly free — through reusable templates, automation, and a lean team of developers you build and lead. Success is measured by how little it costs to say yes to the next customer, not how many people you hired to do it.
