About the role
At PageUp, we believe that great companies start with great people. That’s why we’ve built a suite of highly configurable HR technology solutions that make attracting, recruiting, onboarding, and retaining top talent simple. From our entrepreneurial beginnings in Melbourne, we’ve grown into a global organisation with established teams across the globe and following our acquisition by EQT, we’re in an exciting growth and transformation phase. This investment is bringing fresh opportunities, including new roles to scale and support our ambitious growth plans.
The Role This is an opportunity for a Support Agent based in Manila to join our global support team, primarily covering our US region (Pacific Time). In this role, you will ensure a positive customer experience by promptly responding to, troubleshooting, analysing, and resolving tickets in our support queue and live chat. Be the first point of contact for our customer to work to resolve a support issue. Provide outstanding, solution-oriented customer service Identify and troubleshoot customer queries and requests, escalating to second-level support if necessary Liaise with internal stakeholders to drive user requests, resolve issues and share ideas for enhancements with product management About You To be suitable for this role you’ll have a keen interest in technology with proven experience in a customer service/client support/tech support role alongside; Impeccable Customer Service - You are committed to providing exceptional service with a friendly and professional demeanor. Your outstanding written and verbal communication skills ensure clear and effective interactions, enhancing the overall experience for our customers Passion for problem solving - When faced with an issue, you know how to break it down into digestible pieces and apply a logical, pragmatic approach to find the right solution. Self-motivated - You derive satisfaction from the impact your work has on our customers and colleagues within the company. Multitasking and Competing Priorities - You excel at juggling multiple
