About the role
Founding Product Designer
New York City (Union Square). In-person. $170,000 to $220,000 plus meaningful equity.
What We Do
Voiceops is the agentic sales coach for consumer-facing phone teams. We turn millions of customer conversations into a live model of rep and team performance, then use it to power AI that coaches every rep, guides every manager, and continuously improves how the team sells and retains customers.
$12M raised. Seed-stage company. Customers include large enterprises like Hard Rock Hotels and Kin Insurance.
The Design Problem
A single Voiceops customer can have hundreds of reps, millions of calls, and constantly changing products, markets, and regulations. We have to identify what drives performance, distill that complexity into a few clear actions, and make the team better without becoming another system the customer has to manage. As Voiceops earns trust, it should take on more of the work, meet users in the tools they already use, and know when the right experience is chat, a dashboard, or no interface at all. In short, the system needs to be as simple as possible, as complex as necessary.
- Turn millions of calls into the few things each person needs to know or do. You will decide what to surface, how to make it immediately understandable, how much evidence to show, and what the product should help the user do next.
- Make one coherent product work for the entire organization. You will define the concepts and journeys that make complex data, changing organizations, and a growing set of features feel like one simple system to reps, managers, and leaders.
- Decide when Voiceops should show, ask, coach, or act. You will determine which moments need a screen, conversation, voice experience, integration, or automation, and design how Voiceops earns the trust to take on more work.