About the role
What We Do
Voiceops is the intelligence layer for consumer-facing businesses. We turn millions of customer conversations into a live model of how the business runs, and use it to power agents that take on the work across sales, product, marketing, and operations.
$12M raised, seed stage company. Customers include Motorola, Kin Insurance, and Capella University.
The Technical Problem
Voice data is messy, unstructured, and massive. A single client of ours can generate millions of calls per year across dozens of product lines, geographies, and agent populations. Extracting reliable structure from that data, structure accurate enough to run production workflows on, requires multi-level agent systems that discover structure in the data, validate extractions, identify statistical patterns, trigger downstream actions, and continually learn, all autonomously.
What you’d build:
- Architecture. Multi-layer agent systems that autonomously discover structure in raw conversation data, then orchestrate downstream agents to act on it. This is systems design at a level that no other company in our space is operating at.
- Frontier. AI is moving so fast. Our non-technical users are building their own tools with Claude Code! The architecture has to evolve at this pace. You will help us keep the system at the edge of what's possible, beyond what our clients can dream of: new inference strategies, new model capabilities, new ways to get 10x more out of the same team and system.
- Scale. We process millions of calls. The pipeline has to be fast, reliable, and cost-efficient. You'll work on the infrastructure that makes this work.
There is a wide gap between a demo of an AI product and an AI product that actually works for real customers. We are hiring engineers who can build on the right side of that gap.