Clinical Operations Manager (Greenwich, CT)

requirements are met. People Leadership & Coaching Frontline Management: Hire, onboard, and manage a dedicated team of clinic staff, modeling professionalism, empathy, and accountability. Developing Talent: Coach teammates in real time on service excellence and workplace norms, fostering a culture of continuous growth. Interpersonal Bridge: Serve as the connective link between midwives, OBs, and care navigators, ensuring the collaborative care model is consistently delivered. High-Service Patient Experience Service Excellence: Bring a hospitality-driven approach to patient interactions, ensuring requests are handled promptly and with care. External Liaison: Manage communication with partnering hospitals in the Charlotte area to align care between providers and patients. About You High Agency: You proactively identify opportunities and solve problems without waiting for instructions. EQ + Analytical Rigor: You navigate sensitive team dynamics while leveraging data to track and improve clinic KPIs. Resilient & Adaptive: You thrive in a dynamic environment and embrace the “beautiful chaos” of a growing clinic. Player-Coach: You lead from the front, ready to jump in wherever needed to support

the team or patients. Experience &

Qualifications 2+ years of Direct People Management: Experience hiring, leading, and motivating a team is essential. 5+ years of Operational Experience: Backgrounds in healthcare, hospitality, or high-service environments are preferred. Clinical Literacy: While OB expertise is not required, prior experience in a healthcare or clinical setting is strongly preferred. Oula offers a competitive total rewards package which includes base salary, and comprehensive

benefits. Exact

compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and

qualifications which are assessed during the interview process. Oula is committed to fostering an inclusive workplace where everyone's contributions are valued. Salary Range $70,000 — $75,000 USD Oula's Commitment as an Equal Opportunity Employer : We want you to know: You can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter – this is where you can really state your case for *why you*). We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.

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