About the role
Position Summary
Our company is seeking a Human Resources Account Manager to serve as the day-to-day point of contact for assigned client accounts. This role is responsible for managing end-to-end HR services and ensuring the high-quality delivery of Human Capital Management (HCM) solutions. The position focuses on client relationship management, HR advisory services, compliance, and strategic workforce support to help clients optimize their human resources functions.
Key Responsibilities
Responsibilities include, but are not limited to:
Education & Experience
Our company is seeking a Human Resources Account Manager to serve as the day-to-day point of contact for assigned client accounts. This role is responsible for managing end-to-end HR services and ensuring the high-quality delivery of Human Capital Management (HCM) solutions. The position focuses on client relationship management, HR advisory services, compliance, and strategic workforce support to help clients optimize their human resources functions.
Key Responsibilities
Responsibilities include, but are not limited to:
- Serve as the primary daily HR contact for assigned client accounts.
- Coach clients on HR best practices and conduct regular review meetings to build and maintain strong long-term relationships.
- Provide compliance guidance related to federal, state, and local labor laws by staying current on new and existing legislation and advising clients on required actions.
- Prepare HR reports, dashboards, and workforce analytics, delivering insights through key HR metrics.
- Assist clients with the development and implementation of employee policies and procedures.
- Provide subject matter expertise and counsel on leave of absence compliance, including FMLA, ADA, state leave laws, disability leaves, eligibility, and reporting requirements.
- Support vendor management for HR programs such as background and drug screening, job postings, applicant tracking systems, salary surveys, and HRIS platforms, including electronic onboarding.
- Maintain accurate and detailed documentation of client interactions, compliance guidance, and initiatives within internal systems.
- Drive client satisfaction and retention through proactive engagement and solution-oriented problem solving.
- Collaborate with other internal departments on account management activities, including contract negotiations, pricing adjustments, open enrollment, workers' compensation, and other HR-related functions.
- Conduct annual HR assessments and meet with clients monthly or quarterly, based on their needs, to assess HR service effectiveness and requirements.
- Develop state- and federally-compliant employee handbooks.
- Support employee training and development initiatives.
- Identify opportunities to upsell additional HCM services.
- Maintain up-to-date job knowledge by participating in professional development activities, educational opportunities, and HR-related organizations.
Education & Experience
- Bachelor's degree required.
- PHR/SPHR or SHRM-CP/SHRM-SCP certification preferred.
- Minimum of 5 years of progressive leadership experience in Human Resources.
- Minimum of 2 years of experience working with multiple Human Capital Management (HCM) systems.
- Strong technical proficiency, including Microsoft Outlook, Word, PowerPoint, and Excel, as well as cloud-based tools such as HRIS, CRM, ATS, Talent Management, Performance Management, document management systems (e.g., SharePoint, Dropbox, Google Drive), social media platforms, and collaboration tools (Teams, Zoom, Slack).
- Spanish language proficiency preferred.
- Demonstrated commitment to delivering exceptional customer service.
- Excellent planning, organizational, communication, and follow-up skills.
- Strong working knowledge of employment laws and HR compliance requirements; multi-state experience is a plus.
- High learning agility with the ability to adapt quickly to new technologies and environments.
- Strategic mindset with the ability to troubleshoot HCM-related issues and present clear, effective solutions.
- Experience with public speaking or facilitating training sessions, both in person and via webinar.
- Ability to thrive in fast-paced, evolving environments with incomplete information and shifting priorities.
- Willingness and ability to travel based on client needs.
- Ability to maintain a quiet, professional home office environment suitable for virtual meetings and presentations.