Group Product Management Manager, Consumer Servicing

the team focus on the highest-impact work for customers, agents, and the business. Build scalable systems for the long term — guide

the team toward durable product and platform decisions that can support a growing business, new contact channels, evolving customer expectations, and increasingly sophisticated automation. Instrument and manage the business impact — define the right success metrics across customer experience, agent productivity, quality, automation, and operational efficiency. Use data, experimentation, and frontline feedback to continuously improve performance. Influence across the organization — partner with Engineering, Design, Analytics, Operations, Legal, Compliance, and senior leadership to align priorities, unblock execution, and drive outcomes across teams. What We Look For You might be a great fit if you: Are an experienced product leader and people manager — you’ve managed PMs before, know how to coach product talent, and can balance team development with strong ownership of business outcomes. Thrive as a player-coach — you can zoom out to define strategy for a broad product area, then zoom in to debug a workflow, pressure-test a roadmap, or directly shape a critical product bet. Build for both scale and empathy — you care about designing tools that help internal teams move faster and work better, while keeping the end customer experience at the center. Are energized by operational complexity — you enjoy messy, cross-functional domains where product, process, people, systems, and incentives all intersect. Have strong product judgment in ambiguous spaces — you can separate signal from noise, identify the highest-leverage opportunities, and help teams make smart tradeoffs even when the answer is not obvious. Are AI-forward and pragmatic — you are excited by how AI can transform service operations, but you also know how to evaluate where automation truly helps, where human judgment matters, and how to build responsibly at scale. Communicate with clarity and conviction — you can synthesize complex problems, align stakeholders, and tell a compelling product story from the frontline agent experience to the executive level. Operate with ownership — you move quickly, create structure, hold a high quality bar, and push for outcomes that matter to customers, agents, and the business.

Bonus points if you’ve worked on customer support platforms, internal tools, agent tooling, workflow systems, service operations, or AI/automation products. Have a Bachelor's degree in a related field or equivalent practical experience Pay Grade - R Equity Grade - 9 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total

compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and

benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) CAN base pay range per year: $209,000 - $269,000 This posting is for an existing vacancy. #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job

responsibilities. We’re extremely proud to offer competitive

benefits that are anchored to our core value of people come first. Some key highlights of our

benefits package include: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

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