Director, Customer Success

the team to improve workflows, efficiency, insight quality, and execution consistency. Executive Customer Engagement Act as the executive sponsor for the most strategic and complex customers in the region. Lead high-impact Executive Business Reviews focused on outcomes, ROI, renewal readiness, and long-term partnerships. Serve as the senior escalation point for critical customer situations, executive concerns, and high-stakes commercial discussions. Cross-Functional & Strategic Leadership Partner closely with Professional Services to ensure seamless handoff, strong onboarding, and alignment between delivery milestones and long-term customer outcomes. Ensure Customer Success operates as a single, coordinated post-sales motion across implementation, adoption, value realization, renewal readiness, and growth. Collaborate with Sales, Renewal / ECS, Support, and Product to deliver a cohesive, end-to-end customer experience. Lead and contribute to strategic initiatives at both the International and global level, bringing regional insight and helping shape broader Customer Success priorities. Represent the voice of the customer internally, influencing product direction, services strategy, and GTM priorities. Success Measures Strong GRR and NRR performance across the region. Successful execution of large and strategic renewals in partnership with Sales and Renewal / ECS. Clear evidence of customer outcomes and value realization. Reduced churn risk through proactive, executive-level engagement. Healthy pipeline of expansion and growth opportunities. High team engagement, performance, and leadership bench strength. You Are A proven leader leading Customer Success at regional or multi-country scale in a B2B SaaS environment. Able to demonstrate ownership of renewals, retention, expansion, and revenue outcomes. Experienced managing managers and senior Customer Success leaders, not just individual contributors. A strong executive presence with the ability to influence C-suite and senior stakeholders. Commercially driven with deep understanding of ARR, GRR, NRR, renewals, and GTM motions. Experienced partnering effectively with Professional Services and Sales in complex customer environments. Able to operate effectively within a matrixed, international organisation . Leadership Profile You are a strategic, commercially minded Customer Success leader who balances customer empathy with business rigor. You are comfortable operating at executive level, decisive in ambiguity, and deeply invested in turning customer value into durable growth for both customers and the business. You are motivated by building teams, raising the performance bar, and shaping strategy in evolving and high-growth regional environments. Where we Work We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific

requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.

Benefits As an employee at OneTrust , you will be part of the OneTeam . That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance

bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific

benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers. Resources Check out the following to learn more about OneTrust and its people: OneTrust Careers on YouTube @LifeatOneTrust on Instagram Your Data You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview . You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form . Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to [email protected] . Our Commitment to You When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

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