VP Client Success | Papaya Global Login Workforce OS Payment OS Contact support EN ES DE FR Payment Solutions Payments OS Platform SaaS platform to simplify global payments Virtual IBAN account Centralized funding, global pay outs Fraud prevention Protecting your payments Optimized rails Designed for cross-border payments Payment connector Local data to global payments Payments transparency For funds, process, and fees See all See all Real-Time Payments Real-time payments might be the next biggest trend in business transactions. Here’s everything you need to know Read full story Cross-border payments Global payments Tech to streamline global payments Coverage Pay anywhere Licenses From Tier-1 jurisdictions Papaya rails vs. SWIFT Faster, cheaper than SWIFT Workforce payments Optimize your biggest expense See all See all Payments RFP Guide 2025 Selecting the right payment provider ensures global efficiency and compliance. An RFP process helps define needs, compare options, and choose a scalable, cost-effective solution. Read full story APIs Payments API Integrated into you tech stack API documentation Information for developers See all See all Papaya Global’s Unique Paytech Papaya Global, the only PayTech designed for cross-border payroll payments, is leading the charge Read full story Payment Services Contractor payments Manage and pay invoices Vendor payments Streamline AP operations Statutory payments Automate global statutory payments Worker wallets Wallets for your global workforce Split payments Pay to multiple accounts Paymentspedia Country payment data Knowledge base Accurate information and guides See all See all 5 PILON
benefits Discover how payment in lieu of notice works and how it
benefits workers and employers alike Read full story Locations PaymentsPedia Worldwide payments insights Pay from Canada Fund in CAD, pay worldwide Pay from Hong Kong Streamline your global payments See all See all Canadian Companies employees payment Learn how Canadian companies pay global workers in emerging markets View More Industry All industries Payments & Payroll Industries Maritime Empowering maritime shipping companies Oil and gas Manage in 160+ countries IGaming Competitive FX rates and low fees Staffing firms & msps Streamline global payments Freelancer marketplaces Solve payment delays and currency issues BPO companies Reduce costs and complexity Multinational companies Simplify complex cross-border transactions Accounting firms Payroll processors accounting firms Contingent Solutions Contingent OS Platform Contingent workforce management Papaya VMS Connector Seamless VMS integration SAP Fieldglass Integration Enterprise connectivity Global Payments Overview Streamlined
compensation Worker Data to Payments End-to-End Connection Global Support Expert assistance anytime See all See all Pay Independent Contractors Pay contractors in 130+ currencies with exact land dates. Track payments from initiation to final delivery Read full story Global Talent Solutions Employer of Record (EoR) Compliant global hiring Agent of Record (AoR) Risk-free contractor engagement Contractor Management Global talent optimization Comprehensive
Benefits Attract top talent globally See all See all The Right EoR Solution Papaya Global technology allows to manage all EOR workers from one platform Read full story Risk Management & Compliance Risk & Liability coverage Complete liability protection Contractor Classification Ensure proper classification Global Compliance Hub Expert knowledge access Papaya Direct Services Papaya Direct Services See all See all Contingent worker challenges Using technology and expertise that integrate classification, payroll, and compliance workflows can dramatically reduce inefficiencies Read full story Worker Experience Papaya payroll card Flexible payment options Banco Worker Wallet Virtual wallet for workers See all See all IBAN checker and calculater Identifying bank accounts internationally IBAN Global Number Industry-Specific Solutions MSP Optimization Tailored MSP solutions BPO Workforce Management Global BPO operations Freelance Marketplace Solutions Freelance ecosystem Complete Industry Solutions Cross-sector expertise See all See all Picking between BPO and managed services Papaya Global is the trusted payments platforms for BPO and managed services providers around the world Read full story Workforce Solutions Workforce OS Platform Payroll & Payments Connectors Connected payroll is easy Data validation AI-powered accuracy Workforce analytics Comprehensive data insights loop Embedded AI Powering efficiency Expense Management AI-backed validation Employee portal Mobile or web payslips and more JE automation Close the loop Data Security Industry leading security standards Papaya 360 Support Personalized, expert assistance Time & Attendance Reporting made easy PayrollPlus Global payroll Manage payroll in 180+ countries Papaya direct Dedicated, boots-on-ground experts Shadow payroll Real-time automated process US solutions Payroll, PEO and
benefits Equity management Attract top talent Global
benefits Health plans anywhere in the world Immigration Support their entire journey Countrypedia For funds, process, and fees Knowledge base Accurate information and guides Contractor solutions Contractor management Contractor management made easy Payments Pay contractors anywhere Private Entrepreneur Engage contractors in Eastern Europe Knowledge base Accurate information and guides Automate 1099 NEC Hassle-free 1099 tax form See more See all Contractor classification AI-driven, supported by experts Read full story EOR Employer of Record (EOR) Global hiring made simple Papaya direct Dedicated, boots-on-ground experts Global
benefits Health plans anywhere in the world Immigration Support their entire journey Equity management Attract top talent Knowledge base Accurate information and guides See more See all The Papaya Global EOR Summit (On-Demand) One hour. Five years of EOR evolution — Explained. Watch the replay Industry All industries Payments & Payroll Industries Maritime Empowering maritime shipping companies Oil and gas Manage in 160+ countries IGaming Competitive FX rates and low fees Staffing firms & msps Streamline global payments Freelancer marketplaces Solve payment delays and currency issues BPO companies Reduce costs and complexity Multinational companies Simplify complex cross-border transactions Accounting firms Payroll processors accounting firms Partnerships --> --> Papaya Partners Explore our growing partner network Connectors Fast and secure platform integrations Strategic & Growth Partners Our partners directory Pricing Resources Case Studies All Case Studies In their own words Those who trust us Meet our clients and partners Tricon Energy Global workforce control Amdocs 200 Contractors in 3 Weeks Aqua Security 90% faster payroll processing Austral Reduce payments processing time Lipton Streamline global payroll payments Global People 7X Faster payments Cato Networks Efficient handle international payroll Sentinelone Automation and global expansion Media & Entertainment Contingent at scale Shipping Company Employee satisfaction improvement Cyberark Streamline, automate and unify Kong Compliant and secure technology DataDog Improved control and visibility Teach for all Expand, Support, Comply, Succeed Bright Machines Paid on time Oil and Gas Automate, Save, Simplify, Thrive Dynamic Yield Improved grow and scale South Pole EOR at scale Knowledge Library Whitepapers, ebooks, videos, and more Academy Get 80+ free lessons Countrypedia Country payroll data Paymentspedia Country payments data All blogs Information you can use All Glossary Everything about workforce Features Release New features & announcements Research See all See all Payroll & Payments academy Lessons from the world’s leading experts Read full story Competitors Comparisons All comparisons Compare our solutions Payments OS vs. Ebury See how Papaya Global compares Payments OS vs. Bank files See how Papaya Global compares Payments OS vs. Convera See how Papaya Global compares Workforce OS vs. ADP See how Papaya Global compares Workforce OS vs. Dayforce See how Papaya Global compares Workforce OS vs. Deel See how Papaya Global compares See all See all Global Payroll Explained 2025 Challenges & solutions full guide Read full story Tools Cost Calculator See real cost of global employment RFP Template Identify the best partner for your needs IBAN checker and calculator Validate IBAN for payments SWIFT finder and checker SWIFT/BIC codes for any bank See all See all IBAN Checker & Calculation The cost depends on the provider, country, and exchange rate. Check your IBAN Featured Contingent Blogs Contingent Workforce Payments Contingent payments made easy MSPs in Contingent Workforce Management MSP platforms need VMS BPO Compliance Essentials Contingent compliance challenges outsourcing Contingent Workers VS Contractors Learn the differences See all See all
Benefits of Using a Contingent Workforce Contingent workforce boosts efficiency Read full story Featured Payment Blogs All payment blogs The latest on global payments Global employee payments How to pay your employees Contractors payments How Enterprise Companies Optimize Payment for Contractors Read more See all Compare Payments OS's vs. SWIFT Company Careers We're hiring. Join our incredible quest!
About Us The story of Papaya Global Media & Press Papaya Newsroom Papaya Leadership Team
Who we are Contact Us Payment Solutions Payments OS Platform SaaS platform to simplify global payments Virtual IBAN account Centralized funding, global pay outs Fraud prevention Protecting your payments Optimized rails Designed for cross-border payments Payment connector Local data to global payments Payments transparency For funds, process, and fees See all See all Real-Time Payments Real-time payments might be the next biggest trend in business transactions. Here’s everything you need to know Read full story Cross-border payments Global payments Tech to streamline global payments Coverage Pay anywhere Licenses From Tier-1 jurisdictions Papaya rails vs. SWIFT Faster, cheaper than SWIFT Workforce payments Optimize your biggest expense See all See all Payments RFP Guide 2025 Selecting the right payment provider ensures global efficiency and compliance. An RFP process helps define needs, compare options, and choose a scalable, cost-effective solution. Read full story APIs Payments API Integrated into you tech stack API documentation Information for developers See all See all Papaya Global’s Unique Paytech Papaya Global, the only PayTech designed for cross-border payroll payments, is leading the charge Read full story Payment Services Contractor payments Manage and pay invoices Vendor payments Streamline AP operations Statutory payments Automate global statutory payments Worker wallets Wallets for your global workforce Split payments Pay to multiple accounts Paymentspedia Country payment data Knowledge base Accurate information and guides See all See all 5 PILON
benefits Discover how payment in lieu of notice works and how it
benefits workers and employers alike Read full story Locations PaymentsPedia Worldwide payments insights Pay from Canada Fund in CAD, pay worldwide Pay from Hong Kong Streamline your global payments See all See all Canadian Companies employees payment Learn how Canadian companies pay global workers in emerging markets View More Industry All industries Payments & Payroll Industries Maritime Empowering maritime shipping companies Oil and gas Manage in 160+ countries IGaming Competitive FX rates and low fees Staffing firms & msps Streamline global payments Freelancer marketplaces Solve payment delays and currency issues BPO companies Reduce costs and complexity Multinational companies Simplify complex cross-border transactions Accounting firms Payroll processors accounting firms Contingent Solutions Contingent OS Platform Contingent workforce management Papaya VMS Connector Seamless VMS integration SAP Fieldglass Integration Enterprise connectivity Global Payments Overview Streamlined
compensation Worker Data to Payments End-to-End Connection Global Support Expert assistance anytime See all See all Pay Independent Contractors Pay contractors in 130+ currencies with exact land dates. Track payments from initiation to final delivery Read full story Global Talent Solutions Employer of Record (EoR) Compliant global hiring Agent of Record (AoR) Risk-free contractor engagement Contractor Management Global talent optimization Comprehensive
Benefits Attract top talent globally See all See all The Right EoR Solution Papaya Global technology allows to manage all EOR workers from one platform Read full story Risk Management & Compliance Risk & Liability coverage Complete liability protection Contractor Classification Ensure proper classification Global Compliance Hub Expert knowledge access Papaya Direct Services Papaya Direct Services See all See all Contingent worker challenges Using technology and expertise that integrate classification, payroll, and compliance workflows can dramatically reduce inefficiencies Read full story Worker Experience Papaya payroll card Flexible payment options Banco Worker Wallet Virtual wallet for workers See all See all IBAN checker and calculater Identifying bank accounts internationally IBAN Global Number Industry-Specific Solutions MSP Optimization Tailored MSP solutions BPO Workforce Management Global BPO operations Freelance Marketplace Solutions Freelance ecosystem Complete Industry Solutions Cross-sector expertise See all See all Picking between BPO and managed services Papaya Global is the trusted payments platforms for BPO and managed services providers around the world Read full story Workforce Solutions Workforce OS Platform Payroll & Payments Connectors Connected payroll is easy Data validation AI-powered accuracy Workforce analytics Comprehensive data insights loop Embedded AI Powering efficiency Expense Management AI-backed validation Employee portal Mobile or web payslips and more JE automation Close the loop Data Security Industry leading security standards Papaya 360 Support Personalized, expert assistance Time & Attendance Reporting made easy PayrollPlus Global payroll Manage payroll in 180+ countries Papaya direct Dedicated, boots-on-ground experts Shadow payroll Real-time automated process US solutions Payroll, PEO and
benefits Equity management Attract top talent Global
benefits Health plans anywhere in the world Immigration Support their entire journey Countrypedia For funds, process, and fees Knowledge base Accurate information and guides Contractor solutions Contractor management Contractor management made easy Payments Pay contractors anywhere Private Entrepreneur Engage contractors in Eastern Europe Knowledge base Accurate information and guides Automate 1099 NEC Hassle-free 1099 tax form See more See all Contractor classification AI-driven, supported by experts Read full story EOR Employer of Record (EOR) Global hiring made simple Papaya direct Dedicated, boots-on-ground experts Global
benefits Health plans anywhere in the world Immigration Support their entire journey Equity management Attract top talent Knowledge base Accurate information and guides See more See all The Papaya Global EOR Summit (On-Demand) One hour. Five years of EOR evolution — Explained. Watch the replay Industry All industries Payments & Payroll Industries Maritime Empowering maritime shipping companies Oil and gas Manage in 160+ countries IGaming Competitive FX rates and low fees Staffing firms & msps Streamline global payments Freelancer marketplaces Solve payment delays and currency issues BPO companies Reduce costs and complexity Multinational companies Simplify complex cross-border transactions Accounting firms Payroll processors accounting firms Partnerships --> --> Papaya Partners Explore our growing partner network Connectors Fast and secure platform integrations Strategic & Growth Partners Our partners directory Pricing Resources Case Studies All Case Studies In their own words Those who trust us Meet our clients and partners Tricon Energy Global workforce control Amdocs 200 Contractors in 3 Weeks Aqua Security 90% faster payroll processing Austral Reduce payments processing time Lipton Streamline global payroll payments Global People 7X Faster payments Cato Networks Efficient handle international payroll Sentinelone Automation and global expansion Media & Entertainment Contingent at scale Shipping Company Employee satisfaction improvement Cyberark Streamline, automate and unify Kong Compliant and secure technology DataDog Improved control and visibility Teach for all Expand, Support, Comply, Succeed Bright Machines Paid on time Oil and Gas Automate, Save, Simplify, Thrive Dynamic Yield Improved grow and scale South Pole EOR at scale Knowledge Library Whitepapers, ebooks, videos, and more Academy Get 80+ free lessons Countrypedia Country payroll data Paymentspedia Country payments data All blogs Information you can use All Glossary Everything about workforce Features Release New features & announcements Research See all See all Payroll & Payments academy Lessons from the world’s leading experts Read full story Competitors Comparisons All comparisons Compare our solutions Payments OS vs. Ebury See how Papaya Global compares Payments OS vs. Bank files See how Papaya Global compares Payments OS vs. Convera See how Papaya Global compares Workforce OS vs. ADP See how Papaya Global compares Workforce OS vs. Dayforce See how Papaya Global compares Workforce OS vs. Deel See how Papaya Global compares See all See all Global Payroll Explained 2025 Challenges & solutions full guide Read full story Tools Cost Calculator See real cost of global employment RFP Template Identify the best partner for your needs IBAN checker and calculator Validate IBAN for payments SWIFT finder and checker SWIFT/BIC codes for any bank See all See all IBAN Checker & Calculation The cost depends on the provider, country, and exchange rate. Check your IBAN Featured Contingent Blogs Contingent Workforce Payments Contingent payments made easy MSPs in Contingent Workforce Management MSP platforms need VMS BPO Compliance Essentials Contingent compliance challenges outsourcing Contingent Workers VS Contractors Learn the differences See all See all
Benefits of Using a Contingent Workforce Contingent workforce boosts efficiency Read full story Featured Payment Blogs All payment blogs The latest on global payments Global employee payments How to pay your employees Contractors payments How Enterprise Companies Optimize Payment for Contractors Read more See all Compare Payments OS's vs. SWIFT Company Careers We're hiring. Join our incredible quest!
About Us The story of Papaya Global Media & Press Papaya Newsroom Papaya Leadership Team
Who we are Contact Us Back VP Client Success London Revenue Description Papaya is a global workforce management platform that enables companies to hire, pay, and manage employees and contractors worldwide, compliantly and at scale. We support fast growing companies and enterprises in simplifying global payroll, payments, and workforce operations across multiple countries. We are seeking a VP, Client Success to lead Papaya’s global Account Management and Client Success organization. This role owns retention, renewals, and expansion across our customer base, ensuring strong revenue performance and a consistent, high-quality client experience. The VP will lead a multi-layered international team, including Regional Directors, and drive alignment across Sales, Product, and Operations to deliver value, strengthen customer relationships, and support long-term growth. Why this role matters As Papaya scales and serves increasingly complex enterprise customers, retaining and growing existing business is critical. This role sits at the center of our revenue engine, ensuring we protect recurring revenue, enable expansion, and operate as a trusted partner to our customers. Key
Responsibilities The core mandate of the VP, Client Success is to lead and scale Papaya’s global Client Success organization while owning revenue outcomes across retention, renewals, and expansion and navigates success across a diverse set of indicators. Retention, Renewals, and Execution Excellence Lead and own global retention program, with a focus on renewal, and expansion targets across all regions. Run regular global pipeline and forecasting reviews, ensuring accuracy, visibility, and proactive gap management. Establishes resilient methodology to own and manage critical client escalations globally, acting as executive sponsor when needed. Champions account management best practices and drive adoption of shared tools and processes. Expansion & Revenue Growth Establish programs to drive upsells and cross-sell across new products, new geographies, and expanded workforce scope. Build and execute structured account growth plans for strategic enterprise customers. Leadership and Cross Functional Collaboration Lead, develop, and scale a multi-regional team of Regional Directors and Account Managers. Set clear KPIs, performance expectations, and accountability frameworks across regions. Partner closely with Sales, Product, Operations, and Finance to align what is sold, delivered, and expanded. Design and evolve the global Client Success organizational structure, coverage model, and leadership bench to support growth and scale.
Requirements Significant experience leading global, multi-layered teams, including leaders of leaders Proven track record of owning revenue targets and driving retention, renewals, and expansion within Enterprise accounts Experience leading Client Success, Account Management, or similar post-sales organizations Strong commercial acumen with a clear revenue-oriented mindset Exceptional leadership presence and executive-level communication skills Ability to operate effectively in complex, fast-paced, global environments Strong data-driven decision-making and forecasting discipline Excellent stakeholder management across seniority levels and functions Ability to balance strategic thinking with hands-on execution Strong comfort working in international and cross-cultural environments Background in Payroll, Payments, HR Tech, or B2B SaaS - preferred but not required given strong overall experience and track record Apply for this position --> Power up your payroll & payments Boost productivity and performance, so you can focus on what matters-your business Get a Demo USA 9 TIMES SQUARE 200 West 41st Street New York, New York 10036 Hong Kong Flat/RM 1906 19/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay Privacy Terms FX policy Wallet and Payment Processors Accessibility Cookies Policy Papaya Standards Code of Conduct Hey AI, learn
Benefits Global Immigration Resources Library Blog Glossary Academy Countrypedia Paymentspedia Competitor Comparison FAQs What is Global Payroll What is a Global PEO What is an Employer of Record International Payroll Processing Guide Company
About Us Careers Media & Press Team Support WhatsApp +1 (888) 316-4994 Contact Us Online Affiliate Partnerships Papaya Global meets the highest international security and privacy standards, including SOC 1, SOC 2, ISO 27001, ISO 27701, and GDPR. Papaya Global’s payment services are offered through Azimo, Papaya’s licensed payments arm. Azimo is a payment services provider regulated in five Tier-1 jurisdictions. These licenses allow Papaya, together with its partners, to provide workforce payments worldwide. For further information on Azimo’s licences worldwide, check our licensing page . Privacy Terms FX policy Wallet and Payment Processors Accessibility Cookies Policy Papaya Standards Code of Conduct Hey AI, learn
