About the role
About the Role
We’re investing heavily in our NetSuite integration, and we need a Product Engineer who lives and breathes NetSuite to make it the deepest and most reliable connector in our product. This isn’t a generic integrations role – you’ll own the NetSuite surface area end-to-end: data model, sync logic, customer onboarding, and the edge cases that only show up in heavily customised tenants.
You’ll work alongside our product engineers, but where they reach for Rutter, you’ll be the person who drops down to SuiteTalk and SuiteQL when Rutter doesn’t cover what a customer needs. If you’ve spent years wrestling with NetSuite’s quirks and want to build the integration you wish existed when you were on the customer side, this is the role.
What You’ll Do
- Design and build the NetSuite integration end-to-end — from initial connection and authentication through to ongoing sync, error handling, and reconciliation.
- Write SuiteQL queries, SuiteTalk REST and SOAP calls, and custom SuiteScript 2.x (and 1.0 when the tenant demands it) to cover gaps that off-the-shelf connectors leave behind.
- Own the customer onboarding flow for NetSuite — including Token-Based Auth and OAuth 2.0 setup, role and permission configuration, and the inevitable troubleshooting that comes with it.
- Partner with customers (often their controllers, accounting ops leads, and admins) to understand how their NetSuite is configured and translate that into a reliable mapping in our product.
- Build for the reality that every NetSuite tenant is a snowflake — saved searches, workflows, custom records, custom segments — and make our integration resilient to all of it.
- Set the technical bar for how we handle NetSuite across the product: data model conventions, sync patterns, observability, and customer-facing diagnostics.
Why This Role
NetSuite is the most important integration in our product, and we’re treating it that way. You’ll have the resources, the focus, and the autonomy to build it the right way – not bolt it on. You’ll work with a small, fast team that ships, and you’ll have direct ownership over a surface area that drives meaningful revenue and customer outcomes.
