About the role
An Introduction to Primer Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform. Backed by Sofina, Peak XV Partners, ICONIQ, Tencent, Accel, and Balderton, we're building the payments layer the world's best companies rely on. Watch our showcase > Read up on our $100m Series C Learn more about our culture > What will you be doing? Own the operating model for the full product organisation: planning cadences, roadmap governance, OKR cycles, and the rituals that keep a distributed, senior team aligned without drowning them in process Define how Primer measures product performance across the portfolio — build the instrumentation, the dashboards, and the feedback loops that give leadership clarity on what is shipping, what is slipping, and what it means for the business Set the strategy and direction for product tooling: what
the team uses, how it integrates, and how it evolves as the company scales from Series C to a much larger organisation Lead go-to-market readiness across the product function — coordinating across Product, Engineering, Commercial, and Marketing to ensure launches land with the right preparation and the right people informed Identify and resolve systemic friction across the product org, not one-off fixes but durable structural changes that remove the same class of problem from recurring Build the knowledge infrastructure for the product function: documentation standards, onboarding, decision records, and shared frameworks that mean institutional knowledge survives people leaving and scales with hiring Act as a strategic partner to Theo, owning the operational detail and the cross-functional coordination that lets him stay focused on product direction
What we're looking for Substantial experience in a senior Product Operations, Chief of Staff, or equivalent role inside a B2B technology company — you have built or significantly rebuilt a product operating model before Genuine analytical capability: you can work directly with data, build dashboards, and turn numbers into clear narratives without depending on a data team to do it for you Track record of creating systems and processes that people actually adopt and maintain over time — you know the difference between documentation and infrastructure Comfortable operating across Product, Engineering, and GTM without a clear lane — you influence through the quality of your thinking and the usefulness of what you build Multi-quarter strategic thinking: you can hold the big picture of how the product function should operate in eighteen months while executing in the present Highly autonomous in ambiguous environments — you do not need the problem to be fully defined before you start making progress on it