Engagement Manager - EMEA

Responsibilities : ‍ Customer Engagement & Onboarding Oversee customer engagement functions, including onboarding, query resolution, driving engagement, and managing renewals. Onboard new customers, communicate platform functionality, and provide updates on new features. Ensure seamless platform adoption and customer satisfaction. Product Expertise & Implementation Develop an in-depth understanding of the Tracxn platform and product offerings. Educate customers on platform capabilities and best practices. Drive the execution of customer engagement initiatives and projects. Relationship & Retention Management Build and maintain strong relationships with customers, ensuring their

requirements are met. Identify key reasons for customer churn and implement strategies to prevent it. Collaborate with internal teams (Analyst, Finance, and Legal) to streamline customer engagement processes. ‍ What We Are Looking For? 2 - 5 years of experience in customer engagement, or customer success, preferably in a B2B SaaS environment. Excellent written and verbal communication skills with Phone and email etiquettes to effectively address customer queries Have "Customer Empathy" - ability to identify and understand a customer's situation and motives Thorough understanding of customer lifecycle processes in a B2B SAAS company Shift Timings: EMEA (2:00 pm - 11:00 pm shift) ‍ What You Can Expect at Tracxn? Meritocracy-driven, transparent culture—no office politics. Work with like-minded, intellectually curious professionals. High-paced learning environment with continuous mentorship to help you achieve your peak potential. Company

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