Onboarding Advocate

benefits with Gusto great. Here’s what you’ll do day-to-day: Oversee the entire

benefits onboarding process from start to finish, collaborating with cross-functional teams to ensure timely delivery of

benefits Provide expertise in healthcare and

benefits enrollment via written and verbal communication with Gusto Customers Work directly with customers to implement employee benefit packages specific to our customers’ needs. Provide guidance, support, and manage escalations with customers at key moments in their relationship with Gusto during their

benefits journey Manage multiple priorities using Salesforce and other technology platforms in your digital workspace Be available for our customers via phone and email to answer questions about the onboarding process Here’s what we’re looking for: 2-4 years of client-facing experience -

bonus points for exposure to healthcare, payroll, or a start-up environment Empathetic and customer-centric: You care deeply about the customers you serve Excellent written and oral communication skills Strong attention to detail Skilled in problem solving, dealing with ambiguity, and cross-team communication Self-motivated and comfortable working collaboratively and autonomously - excited about striving toward team and individual metrics Ability to work throughout seasonal peaks Adaptability to flex to other internal roles if needed Embraces an ownership mentality

Bonus points: Healthcare, health insurance, or employee

benefits experience Experience with workforce tools such as Salesforce This posting represents a general talent pipeline that spans multiple levels within our CX team. Final

compensation will be determined based on the specific role, level, and experience alignment. The estimated

compensation range for these roles is $23.50–$27.42 per hour. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer . Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice . Create a Job Alert Interested in building your career at Gusto, Inc.? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Preferred First Name Email * Phone Country * Phone * Location (City) * Locate me Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Zip Code / Postal Code (Non-U.S. based candidates, please enter "00000") * LinkedIn Profile How did you hear about this opportunity? (select all that apply) * LinkedIn Glassdoor Indeed Facebook Built In Colorado News Article Conference or Meetup Gusto Blog Gusto Employee Gusto Website Billboard/Outdoor Ads Are you legally authorized to work in the country where you are applying? * Select... Will you now or in the future require visa sponsorship for employment? * Select... If you’ll require this employer to commence, i.e., “sponsor,” an immigration or work permit case in order to employ you, either now or at some point in the future, then you should answer yes. An example of an immigration or work permit case that may require sponsorship now or in the future would be an H-1B or other employment-based work permit sponsorship. Which of the following metropolitan areas do you reside in? * Select... Do you have at least 1+ years of full-time experience in health insurance

benefits? * Select... Voluntary Self-Identification Our customers come from all walks of life and so do we. We hire people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it helps us to build better products, better serve our customers, and makes our company stronger. In addition to the information required to consider your application, below is a set of demographic questions that help us identify areas for improvement in our process and further support the development and execution of our diversity efforts and programs as well as to create a more inclusive environment for all employees. Your responses to these questions will be recorded and maintained in a confidential file. Your responses, or your wish not to answer, will not be associated with your specific application, will not be shared with hiring managers, and will not in any way be used in making any employment decisions, including hiring decisions. Please use this as a reference while completing the disability self-identification: You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to: Blindness Deafness Cancer Diabetes Epilepsy Autism Cerebral palsy HIV/AIDS Schizophrenia Muscular dystrophy Bipolar disorder Major depression Multiple sclerosis (MS) Missing limbs or partially missing limbs Post-traumatic stress disorder (PTSD) Obsessive compulsive disorder Impairments requiring the use of a wheelchair Intellectual disability How would you describe your gender identity (please select one)? * Select... I identify as transgender (please select one): * Select... I identify my sexual orientation as (please select one): * Select... I identify my race/ethnicity as (mark all that apply): * Select... Veteran Status (please select one): * Select... I have a disability (please select one): * Select... I identify as a first-generation professional (please select one): * Select... Submit application Powered by Greenhouse

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