About the role
Company Description Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook.
Responsibilities: Drive opportunities in current clients Work with existing accounts and build processes to identify patients and send samples Responsible for overall customer service and account management Work to ensure timely sample acquistion Driving tests per customer in current accounts Drive the process of ordering in current customers Streamlines customer service Collaborate and coordinate with all sales positions to ensure successful attainment of company goals and objectives Identify and develop opportunities between oncology clients and GHI. Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GHI leadership Ensure team objectives are met Work effectively with individuals across multiple departments throughout GHI Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents
Qualifications: 2-3 years customer service/sales experience with a history of proven past sale performance that has met and exceeded expectations. Previous experience in pharma, diagnostic, medical device or biotech setting is preferred. Ability to engage in a consultative process that overcomes objections and indifferences while connecting client needs with GHI capabilities. Comfortable communicating and presenting at the executive level (CEO, COO, CFO) Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines. Knowledge of oncology, hematology, chemotherapeutics and targeted agents is ideal. Excellent negotiation and customer service skills. Outstanding strategic sales account planning skills. Superior listening and problem solving skills. Ability to handle sensitive information and maintain a very high level of confidentiality Demonstrate customer support abilities throughout the sales cycle Impeccable verbal communication and presentation skills Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint Effective and regular utilization of Salesforce.com Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives. Ability to work effectively with minimal direction from, or interface with, manager Problem solving, decision making and technical learning Strong administrative skills and sophistication to manage business in complex environments Demonstrate GHI's Values by acting with integrity, respect, trust and Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change Frequent travel ( > 50%) throughout the territory as needed AI & Digital Fluency Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory