About the role
Join us in creating a better way! At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally. Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference. As an Associate Manager, Sales Operations, you will play a critical role in driving forward assigned tasks and projects that support the department's operational objectives. You will work closely with cross-functional partners, leveraging a strategic mindset and operational expertise to drive efficiency, enhance processes, and contribute to the overall growth and success of the company. Assigned scope will vary based on business priorities.
Responsibilities may include—but are not limited to—operationalizing new processes and strategies, updating Partner Help Guides, reviewing script submissions, supporting cross-functional partnerships, analyzing data and trends, and documenting key business decisions.
What you'll do: Collaborate with Sales Operations leadership to develop and implement strategies that align with the company's goals and objectives. Monitor and assess sales processes to ensure efficiency and effectiveness, proposing and implementing enhancements as identified or per carrier request. Analyze sales data, trends, and metrics; generate reports, dashboards, and presentations that surface key findings to drive improvement and performance optimization. Operationalize new processes, tools, or strategies and maintain related documentation (e.g., Partner Help Guides, SOPs). Manage and maintain systems and tools, ensuring accurate and up-to-date information. Act as a liaison across Sales, Product, Technology, Compliance, Marketing, Training, Analytics, Carrier, and other departments to facilitate cross-functional coordination. Create and review script submissions and other operational deliverables for accuracy, consistency, and compliance alignment. Document meeting notes, action items, and decisions to keep partners aligned and accountable. Develop subject matter expertise in an assigned area of focus and stay current on industry trends, best practices, and regulatory changes. Internal Applicants: Must be a Lead or Supervisor level or above to be considered What you'll bring: Bachelor's degree in Business Administration, Sales, Marketing, or proven applicable experience in a similar role preferred. Proficiency in eHealth systems and strong analytical skills for data-driven decision-making. Excellent communication, leadership, and interpersonal skills to effectively collaborate with diverse teams. Ability to multitask, prioritize, and adapt in a fast-paced environment while maintaining attention to detail. A strategic mindset with a proactive approach to problem-solving and process improvement. Comfort operating with flexibility as assigned scope evolves with business priorities. Preferred