Account Manager - APAC

responsibilities. Learning & development : ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel : We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working : If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About

the role We're looking for a self-starter, highly energetic Account Manager, who is passionate about voice technology. We don't just sell a product, we're building a community of highly engaged people that want to partner with us for the long term. We love working with our customers to support and guide them through their voice AI journey with a focus on ultimately driving long term value for them. Our Account Management team is at the forefront of this. In this role you will: Be part of an early Account Management team with endless opportunities for impact. You'll partner with

the team to help develop a scalable account management playbook and framework that supports our customers in the APAC region. Build and maintain strong relationships with a book of commercial and enterprise clients in the APAC region — you'll specifically be managing customers across Southeast Asia and North Asia . Play a key role in driving long term adoption of multiple products. Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion. Own expansion and renewal of accounts within your book of business. Measure and improve customer satisfaction & experience. Own your account management KPIs (NRR/GRR) and track against the company goals.

Requirements 3-7 years of previous experience in Account Management or Customer Success in a fast paced, SaaS organization. A strong builder and customer excellence mindset. Commercial experience — you will own renewals and expansion for your book of business. Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization. Excellent problem-solving and analytical skills to address customer needs and concerns. A hybrid of customer & product-driven mentality that prioritises client satisfaction & scale. Fluency in English and Mandarin — Must possess professional-level fluency in Mandarin, with the ability to confidently communicate and engage with customers, negotiate contracts, and articulate complex ideas both verbally and in writing. Experience in a bilingual work environment is highly preferred. #LI-Remote

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