About the role
We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building
the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. OVERVIEW The Advertiser Success Team is a collaborative, empowered and solution-oriented team focused on being customer obsessed with CPG advertisers. Under the Advertiser Success Team, the Campaign Management and Account Management teams create, manage, and grow ecommerce campaigns through sharing reporting and insights with advertisers. We are looking for an experienced Account Manager who can support and drive high valued performance results for Instacart’s ad products through optimizations and upsells while communicating the value of Instacart to partners. ABOUT THE JOB Collaborate with the Sales Team to build trusted CPG Client and Agency relationships Fluent in creating full funnel media mix strategies with alignment to partner objectives Lead CPG cadence calls utilizing data visualization to present a story around campaign performance Builds persuasive narrative to influence advertisers to implement optimization and upsell strategies to enhance campaign effectiveness Eloquent in objection handling with the ability to influence advertisers and set direction against multiple stakeholders Acts as the voice of the customer, proactively advocate product enhancements to internal stakeholders Serve as a product expert, has deep understanding of ad products with the ability to communicate how products operate and serve to advertisers Participates in cross functional projects, provides thought leadership and feedback Influence standards, best practices and shares learnings at the category team level Internally champion and provide the vision for the Quarterly Business Review; present campaign insights to CPGs with an analytical mindset Contributes in gap to goal planning and manages quota over multiple business units Troubleshoot issues with limited guidance from Manager Actively engage in Advertiser Success team activities including opportunities to lead projects and participate in team wide programs ABOUT YOU Undergraduate college degree required (BA/BS degree in business, advertising, commerce, digital marketing or related field is preferred) 4-6+ years of similar work experience Proven track record of building strong customer relationships Familiarity with Microsoft Excel, Google Drive (GMail, Docs, Sheets and Slides), Salesforce and Tableau. Mode is a plus Knowledge of paid search, display, account management, ad serving, CPG or e-commerce Ability to work independently, manage multiple priorities and take initiative in a high paced environment Succeeds in an external facing role, confidently communicates with advertisers and key stakeholders High attention to detail, exceptional organizational skills and creative problem solver Comfortable analyzing data with the ability to interpret and tell a story in a client-facing role #LI-Remote Instacart provides highly market-competitive
