About the role
About the Role We’re looking for a Commercial Account Manager to join our Account Management team. Your mission? Build long-term partnerships with our commercial (mid-market) customers and make sure they get the most out of Rossum. You’ll be their trusted advisor—driving renewals, identifying expansion opportunities, and helping them achieve their business outcomes with Rossum. Along the way, you’ll collaborate with Sales, Customer Experience, and Product teams to create a seamless customer journey and contribute directly to Rossum’s growth. What You’ll Do Manage a portfolio of ~100 commercial accounts (primarily mid-market), ensuring retention and satisfaction. Lead renewal negotiations and secure long-term customer partnerships. Spot and drive upsell and cross-sell opportunities to increase customer value. Act as the main point of contact, coordinating with Customer Experience for smooth adoption and issue resolution. Deliver regular business reviews, showcasing value realized and future growth opportunities. Share actionable insights with Product and Sales to shape improvements. Track account health, usage, and expansion pipeline using CRM and data tools. Who You Are 2–4 years in Account Management, Customer Success, or B2B SaaS Sales. Skilled in relationship management and negotiations, with a track record of hitting retention and expansion targets. Strong communicator and presenter in English. Comfortable working with CRM tools (Salesforce or similar) and data-driven decision-making. Bonus points if you: Know Intelligent Document Processing, automation, or related SaaS spaces. Speak additional European languages. Understand APIs or Rossum’s ecosystem. What Success Looks Like Within 3 Months Complete onboarding and product training. Build relationships across 100% of your customer portfolio. Deliver first account reviews and identify 2–3 quick-win upsell or renewal opportunities. Within 6 Months Lead renewals independently, achieving 90%+ renewal rate. Generate at least 10% ARR expansion within your accounts. Establish a quarterly review rhythm with all customers. Within 12 Months Consistently exceed retention and expansion targets. Act as a customer advocate, feeding product insights back into Rossum. Build and document a scalable playbook to support the Account Management team. Why Join Us? At Rossum.ai , we’re on a mission to free the world from boring manual data entry. Our AI platform helps companies save millions of hours so people can focus on creative, impactful work. What sets us apart? Cutting-edge AI technology reshaping how businesses operate globally. A collaborative, supportive environment where autonomy thrives. Opportunities to grow in a fast-scaling company. A culture that values diversity, empathy, and genuine connection. Flexible work models: our base is in vibrant Prague, with hybrid and EU remote options. What We Offer Work-Life Harmony: Hybrid work model with flexible hours—find the balance that works best for you. Time Off: 5 weeks of vacation plus 5 sick/personal days. Family Support: Extra 2 weeks of paternity leave. Growth: Personal development, education, and language courses. Tech: High-end tech (MacBook, keyboard, mouse…). Community: Team offsites, regular meetups, and a MultiSport card. Ready to make an impact? Apply now!