About the role
HoneyBook is the leading AI-powered business management platform for service-based business owners. Designed to enhance - not replace - independent professionals. HoneyBook’s AI-powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter. Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and maintain a growth mindset. We know experience comes in many forms - some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually curious environment and have relevant experience, we encourage you to apply. The best community managers don't just grow communities, they love the people in them. We're looking for a senior community leader who is as energized by a great member conversation as they are by a retention metric. You'll run programs, build relationships, and manage the ecosystem that turns our 100,000+ members into a thriving community of small business owners, driving engagement, advocacy, and connection. You are deeply at home in digital communities: you know how to grow them, spot the members ready to become evangelists, and build an education and content engine that compounds over time, showing up in search, in LLMs, and in the research prospects are doing online. You're equally comfortable bringing community to life in person — running product-focused meetups, workshops, and activations that turn digital relationships into real ones. You'll inherit active programs with the space and mandate to build on what exists and bring new ideas to life focusing on community engagement and growth, product adoption, and top of funnel.
What You'll Do Own the business outcomes for the community, defining what success looks like, setting metrics and holding yourself accountable to them. Own and grow our core digital community platform, driving daily engagement, conversation quality, knowledge sharing, and meaningful peer-to-peer interaction. Serve as community moderator and cultural leader: facilitate discussions, surface great member content, and run product-focused activations that bring the community together online and in person. Develop strategies to convert active members into brand evangelists through recognition programs that spotlight community leaders. Own the community LLM discoverability strategy ensuring community content is structured, indexed, and surfaced in AI-powered search results, so HoneyBook members and prospects find peer proof wherever they're looking. Build and maintain strong relationships with members, understanding their business needs, product pain points, and what makes them stay. Raise the bar around you: mentor peers and collaborators, be the domain expert for community strategy across the company, and actively shape how HoneyBook thinks about and invests in community.