Mid-Market Client Success Manager

Responsibilities: Support 10-15 new and existing Empathy life insurance and employer partners, responding to their needs and questions, with a focus on creating a best-in-class partner experience Oversee the entire partner journey, including implementation, ongoing engagement, upsells, and renewal Manage day-to-day partnership

responsibilities, including tracking tasks and deliverables, leading partner meetings, and reporting on various metrics to demonstrate the value of the Empathy product Work cross-functionally with Product, Marketing, Care, and Business development to ensure Empathy is thoughtfully prepared to meet mutual partnership goals

Requirements 4+ years of professional experience working with external customers/partners in either account management, partner/customer success, implementation, consulting, or project management Exceptional organizational skills and attention to detail Thrive in a fast-paced and ambiguous environment Bachelor’s degree Preferred

Qualifications Experience at a high-growth, early-stage startup Experience in the B2B2C vendor space Familiarity with Salesforce (or other CRM), Asana, and Slack Understanding of the life insurance space Comfortable with pulling data from dashboards for reporting purpose Salary Range: $110,000 - $130,000 base salary + variable

compensation + equity +

benefits. Our salary is to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, locations, and other job-related

qualifications. To support our employees, we offer comprehensive

benefits both in and out of the office. These include premium healthcare with options for $0 deductibles, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team! Apply now At Empathy, we believe that our workforce should reflect the range and variety of the families we serve. We are an equal opportunity employer, where all employment decisions are made without regard to age, sex, race, ethnicity, nationality or nation of origin, religion, ability, medical condition, marital status, pregnancy, gender identity or expression, sexual orientation, veteran status, or any other status protected by local, state, or federal law. Solutions Financial Institutions Employers & HR Benefit Consultants Health Plans Platform Empathy Loss Support™ Empathy LifeVault™ Empathy Caregiving™ Empathy Leave Support™ Empathy Connect™ Resources Research Events & Webinars Articles All Resources FAQ Knowledge Base Families Company About Customers Press Our Experts The Alliance Careers Contact Us Keep in touch Privacy Policy Terms of service Cookie Policy Your Privacy Choices © 2020-2026 Empathy. All rights reserved.

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