About the role
About us
Our mission at Credal is to harness frontier AI for everyone building a better future.
We accelerate the most complex, sophisticated operations of the most impactful institutions, while weaving security and governance into every part of our product. Our customers include the U.S. Dept of Health and Human Services, MongoDB, Comcast NBC Universal, Lattice, Wise (Transferwise), Checkr, and incident.io among others.
We’ve raised over $10m to date with a ton of runway. You’ll join a team of Thoughtful Doers™ from places like Palantir, Cruise, Meta, Uber, and Google.
📍 Credal is in-person in our spacious NYC office with meals provided.
About the role
We’re looking for a founding deployment strategist to own and evolve our customer success story. What you'll do:
-
Own customer success end-to-end: growing customer relationships, defining playbooks & processes (e.g., onboarding, training, enablement, renewals, expansions), building metrics to evaluate product impact & engagement, and scaling it all up as we continue rapidly expanding our customer base
-
Engage directly with existing customers and our engineering & GTM teams to distill product feedback, remediate support issues, and proactively track adoption & retention in a data-driven way
-
Develop a deep understanding of our customers’ use cases and business objectives, to ensure our products are providing the highest possible impact for their most complex and critical workflows
-
Shape our product roadmap by being the greatest advocate for our customers: identifying, synthesizing, and proactively communicating themes among threads of feedback across our entire customer base
You’ll join a team of Thoughtful Doers™ from places like Palantir, Google, Meta, Uber, Cruise, and Goldman Sachs.
