Plant Hire Controller/Operations Administrator

Position Overview

We are seeking an experienced and highly organised Plant Hire Controller/Operations Administrator to join our growing team in a fully remote position.

This role will primarily support our busy Plant Hire division whilst also working closely alongside our Operator Hire team, assisting with the collection, processing, and management of operator timesheets. In addition, you will be responsible for capturing and maintaining operational data for other business divisions, including our Transport team.

The successful candidate will be an excellent communicator with strong administrative skills, exceptional attention to detail, and advanced Excel capabilities. You must be comfortable working in a fast-paced environment where accuracy, professionalism, and effective communication are essential.

Key Responsibilities

• Build and maintain strong working relationships with internal departments, suppliers, operators, and external clients.
• Manage the day-to-day activities of a busy plant hire desk.
• Source, hire, and rehire plant and equipment from third-party suppliers, ensuring competitive rates and efficient service delivery.
• Assist the Operator Hire team with the collection, checking, processing, and administration of operator timesheets.
• Capture, maintain, and report operational data for various departments, including the Transport team.
• Handle incoming telephone calls, emails, and client enquiries professionally and efficiently.
• Ensure all hire documentation, timesheets, records, and supporting paperwork are completed accurately and maintained in line with company procedures.
• Utilise CRM systems such as Syrinx, Inspire, or similar software to manage bookings, hire records, and operational data.
• Produce reports and maintain spreadsheets using Microsoft Excel.
• Work closely with operational teams to ensure accurate information flow across the business.

Requirements

• Previous experience within plant hire, transport, logistics, construction support, or equipment management is essential.
• Strong working knowledge of Syrinx, Inspire, or similar plant hire management systems.
• Advanced Microsoft Excel skills are essential, including data entry, reporting, spreadsheet management, and data analysis.
• Excellent written and verbal communication skills, with the ability to communicate professionally in clear, concise, and accurate English.
• Strong organisational and time-management abilities, with the capability to prioritise multiple tasks and deadlines.
• Exceptional attention to detail and accuracy when processing timesheets, operational data, and documentation.
• Ability to build positive relationships with clients, suppliers, operators, and colleagues.
• Knowledge of plant machinery, construction operations, or transport logistics would be advantageous.
• Previous experience in a similar hire desk, operations support, or administration role is highly desirable.
• A proactive and solutions-focused approach with the ability to work independently in a remote environment.

What We're Looking For

The ideal candidate will be a self-motivated professional who thrives in a busy operational environment. You will take pride in producing accurate work, communicating effectively with stakeholders at all levels, and supporting multiple departments to ensure the smooth running of day-to-day operations.