About the role
Job Family: Patient Account Representative Travel Required: None Clearance Required: None What You Will Do: The Quality Analyst role is responsible for reviewing account activity, documentation, billing actions, denials, adjustments, and follow-up processes to ensure accuracy, compliance, and consistency with client and departmental expectations. This role supports quality improvement by identifying trends, documenting findings, and communicating issues that may impact account resolution or workflow performance. Review account documentation to ensure notes are complete, accurate, and entered in the appropriate client system. Audit billing, rebilling, denial follow-up, appeal activity, adjustments, and account resolution actions for accuracy and compliance. Monitor denials, correspondence, and account trends to identify recurring issues or process gaps. Validate that demographic, insurance, address, and plan updates are completed correctly and support account integrity. Ensure work aligns with applicable client
requirements, standard operating procedures, HIPAA guidelines, and state or federal regulations. Document QA findings clearly and communicate trends, errors, or concerns to leadership for review and follow-up. Support special projects, training opportunities, and process improvement efforts related to quality, accuracy, and workflow performance. What You Will Need: High School Diploma / GED or 3 years of Relevant Equivalent Experience in Lieu of Diploma / GED. 0-2+ year's experience in office, business, operations, customer service or healthcare field. What Would Be
Nice To Have: Previous experience working in insurance portals PC skills in a Windows environment. Knowledge and utilization of desktop applications to include Word and Excel. Ability to initiate and follow through on projects and work independently with minimal supervision #IndeedSponsored #LI-DNI The annual salary range for this position is $34,000.00-$56,000.00.
Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive