Customer Onboarding Manager, Enterprise

What we're looking for Delivery ownership: you've led customer implementations, technical programs, or consulting engagements for 3+ years, in SaaS, technology, or another delivery-driven environment (construction or another trades-adjacent industry is a plus, not required Structured delivery discipline: a PMP, CSM, or other agile/project-management certification is a plus, not required. What matters more is that you've run a real methodology under a live deadline. Long-cycle project management: you've led 6+ month rollouts with a wide, sometimes competing set of stakeholders, and never let the loudest voice in the room set the timeline. Technical training delivery: you can run the same product training for engineers and for the field crew who'll actually use it, then walk a VP of Operations through the same rollout in language that fits their meeting, not yours. Metrics-driven delivery: you measure your own success by time to value, adoption, and retention, not by accounts closed Portfolio triage: you know which account in your book needs you today and which can wait a week Cross-team handoff: you know exactly which questions belong to your Solutions Architect and which are yours to answer, and you don't let a customer feel the seam between the two. Cross-functional feedback loop: you translate scattered customer requests into clear themes Product can act on, without losing the customer's original context Travel readiness: you're comfortable with occasional in-person travel across North America when an account calls for it (likely up to 20% of the time) What you care about: Customer Obsession: You understand that what might be small things to us make a huge difference for them Passion: You care intensely about Kojo's success Impact: You are both fast-paced and detail oriented Innovation: You seek to understand the truth behind problems and find solutions to them Working at Kojo Salary: Your salary will be dependent upon many factors, including your experience level, skillset, market dynamics and balancing internal equity relative to other Kojo employees. The

compensation and

benefits information that we provide is based on Kojo’s good-faith estimate as of the date of the job posting and may be modified in the future.

Benefits: This position is also eligible for a new hire equity grant and all US-based full time employees are eligible for our full suite of

perks and

benefits. For more information about our

perks and

benefits, check out https://www.usekojo.com/careers . Location: Kojo’s team members work from home 100% of the time across North and South America. If applicable, we’ll identify the travel and/or location-specific

requirements of a position in the text above. Otherwise, team members can expect to work business hours congruent with their local time zone and remotely. Inclusive Workplace: Kojo values diverse perspectives and is committed to building an inclusive workplace. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we consider for employment qualified applicants with arrest and conviction records. We strongly encourage people from underrepresented groups to apply. Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of Kojo. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Kojo will never ask for any personal account information, such credit card details or bank account numbers, during the recruitment process.

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