Operations & Client Delivery Manager

Operations & Client Delivery Manager Operations & Client Delivery Manager About Manta Health The US healthcare system is responsible for incredible medical breakthroughs, yet the financial infrastructure powering it remains stuck in the past. At Manta Health, we are building the AI-native operating system for healthcare revenue cycle management (RCM). We believe that medical practices shouldn't have to fight to get paid for the care they provide. Our platform leverages advanced AI to automate the complex, error-prone administrative tasks that plague the industry—reducing denials, accelerating payments, and lowering administrative costs. We are not just building software; we are fundamentally rethinking the financial relationship between providers and payers so doctors can focus on what matters most: patients. Role Overview Manta is building the operational backbone for prior authorization management in ophthalmology. As our Operations & Client Delivery Manager, you will own the day-to-day execution and continuous improvement of Manta’s clinical operations — ensuring that surgical and injection workflows run reliably, teams are supported, clients are delighted, and product development stays grounded in real operational needs. This is a hybrid role spanning operations leadership, client implementation, capacity planning, quality management, and product feedback loops . You’ll manage our growing Philippines-based operations team, partner directly with the product team on workflow design and feature

requirements, and serve as the escalation point for complex cases and client communication. This is a hands-on builder role in an early-stage company — ideal for someone who thrives in ambiguity, enjoys designing systems from scratch, and knows how to turn messy real-world processes into clean, scalable operations. Key

Responsibilities Operations Leadership Manage and support the Philippines-based operations team responsible for eligibility checks, prior authorization processing, and case follow-up Define and maintain daily work queues and processing workflows in Manta Establish clear ownership, escalation paths, and quality standards across teams Provide coaching, training, and performance feedback to team members Serve as the primary escalation point for complex or high-risk cases Client Delivery & Implementation Lead onboarding and rollout of new provider practices onto the Manta platform Translate client-specific workflows into Manta configuration and operating procedures Act as primary point of contact for operational questions from provider offices Coordinate communication on ineligible cases, denied authorizations, and schedule changes Build trusted client relationships through reliability and transparency Capacity & SLA Management Forecast upcoming workload based on scheduled procedures and renewal cycles Monitor daily and monthly processing volumes and backlog risk Define and track SLAs (eligibility turnaround, PA submission timing, approval rates) Identify when additional staffing or process changes are needed Report operational performance trends to leadership Quality & Risk Management Implement audit and exception views to catch missed steps or aging cases Ensure data consistency between Manta and provider EHR systems Reduce manual QA burden through process design and automation Lead root-cause analysis on errors or client-impacting issues Product Partnership Translate frontline operational pain points into product