Customer Success Manager

Massachusetts, Colombia

About the role

<div class="content-intro"><p><strong>Who is Tenable?</strong></p> <p>Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!</p> <p><strong>What makes Tenable such a great place to work?</strong></p> <p>Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!</p></div><p><strong>Your Role:</strong></p> <p>As a member of the Customer Success team, this role will be responsible for the renewal and expansion for existing Tenable customers in our mid-size Commercial segment.  <br><strong>Your Opportunity:</strong></p> <ul> <li>Responsible for renewing and expanding revenue within given client base</li> <li>Proactively address any concerns or challenges to secure long-term customer relationships</li> <li>Responsible for forecasting and achieving Quarterly & Annual Revenue Targets</li> <li>Manage a book of mid-sized clients in our Commercial or Enterprise segmentation</li> <li>Responsible for onboarding clients, assisting with client adoption, maintaining client satisfaction through consistent value added communications and meetings</li> <li>Collaborate  with internal teams such as Territory Managers and Sales Engineers to maintain client health and drive expansion opportunities</li> <li>Advocate for the customer within the organization, ensuring their feedback is heard and acted upon Identify expansion opportunities through in-depth conversations and relationship building</li> <li>May perform other duties and

responsibilities that management may deem necessary from time to time</li> </ul> <p><strong>What You'll Need:</strong></p> <ul> <li>BA/BS degree and 5+ years of sales experience focused on renewal or growing existing business</li> <li>Experience selling On-Demand, SaaS (Software as a Service) solution or subscription based</li> <li>Strong understanding of the products or services offered and the ability to articulate their value to clients.</li> <li>Ability to adapt, overcome objections, and learn complex solutions</li> <li>Strong time management skills</li> <li>Consistent and documented track record for achieving monthly/quarterly/annual target metrics</li> <li>Strong oral and written communication skills are a must</li> <li>Ability to work in a fast paced, team environment with revenue deadlines</li> <li>Working knowledge of Google Suite and Salesforce.com</li> <li>Ability to sit and work at a computer for extended periods of time</li> </ul> <p> </p> <p>#LI-MF1 #LI-Hybrid</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>This is the base pay range for this position.

Compensation for

the role will depend on a number of factors, including the candidate's

qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable

compensation in addition to base pay (commission for sales roles,

bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive

benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.</p></div><div class="title">US Pay Range</div><div class="pay-range"><span>$33.17</span><span class="divider">—</span><span>$44.39 USD</span></div></div></div><div class="content-conclusion"><p><em>We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.  If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact</em> <em><a href="mailto:[email protected]" target="_blank">[email protected]</a></em><em> for further assistance.</em></p> <hr> <p><strong>Tenable Data Consent Statement</strong></p> <p>Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:</p> <p><a href="https://static.tenable.com/marketing/hr/Tenable_General_Applicant_Privacy_Notice_FINAL_4-29-2026_branded.pdf" target="_blank">General Applicant Privacy Notice</a><br><a href="https://static.tenable.com/marketing/hr/Tenable_CCPA_Notice_Applicants_FINAL_4-29-2026_branded.pdf" target="_blank">California Applicant Privacy Notice</a><br><a href="https://static.tenable.com/marketing/hr/Tenable_EEA_UK_Applicant_Privacy_Notice_FINAL_6-4-2026_branded.pdf" target="_blank">EU/EEA/UK Applicant Privacy Notice</a></p></div>

About Tenable

Tenable is a cybersecurity company that offers an exposure management platform designed to identify and close security gaps across IT, cloud, and operational technology environments. The platform unifies security visibility and insight, enabling organizations to manage vulnerabilities effectively and reduce business risk.

Other roles at Tenable

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Job details

Salary

$33 - $44

Location

Massachusetts, Colombia

Company

NameTenable
IndustryApplication Security
Team Size5

Funding

Total raised

$310M

Last stage

Public

Investors

Accel
Insight Partners
IIn-Q-Tel

Founders

JH

Jack Huffard

Co-Founder

LinkedIn
RD

Renaud Deraison

Co-Founder & Chief Technology Officer

LinkedIn
Ron Gula

Ron Gula

Co-Founder

LinkedIn

What happens next.

No applications, no recruiter spam. Just the intro.

01

Confirm the fit

A few questions to make sure this role is the right shape for you. Two minutes.

02

I pitch you to the company

I write the intro, send it to the founder, and handle the back-and-forth.

03

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.