SPG Call Center Team Member, (Clearance Required, TS/SCI with Poly), Onsite, San Antonio, TX

Responsibilities: Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high- risk. Integrate technical knowledge and business understanding to create. solutions for customers. Resolve single- and cross- technology incidents independently. Work with team members to resolve unusually complex or cross- technology incidents. Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Apply company solutions to meet highly complex customer needs. Identify additional services that could lead to future service revenue growth. Provide technical consulting during contract renewal discussions. Build and maintain strong relationship up to senior management level in assigned accounts. Design and deliver support solutions using specific industry knowledge and expertise. Assist in managing delivery of industry support solutions. Lead Customer Expectation management as part of escalation process. Lead cross-team or large programs/projects. Coach or guide junior consultants. Knowledge and Skills: Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends. Broad knowledge of corporate organization, job, and policies. Comprehensive business, technical or functional knowledge at an expert level. Communicate tactfully with diplomacy up to senior management levels within an organization. Active listening skills and ability to adjust messages to audience level. Problem-solving skills (proactive, reactive and creative). Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination. Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation. Provide suggestions for operational efficiencies. Education and Experience Required: Bachelor's degree preferred or Associate degree holder (technical field) with 5- 7 years working experience in related fields desired. #unitedstates #federalcleared What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of

benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #unitedstates #operations Job: Services Job Level: Specialist "The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Annual Salary USD 71,500 - 164,400 in Texas The listed salary range reflects base salary. Variable incentives may also be offered." "The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. Information about employee

benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of

qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. Recruitment Fraud Alert We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications. All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.

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