Sr Director GCS Area Lead

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary Job Summary As the GCS Area Leader for India, you will manage the execution and achievement of all Global Customer Services (GCS) metrics and targets. You will represent GCS for the area, collaborating with sales leadership and interfacing with CxO/CISO level customers to drive improvements and ensure an exceptional post-sales experience. This role is pivotal in leading a high-performance team, building a growth-oriented culture, and driving the GCS business strategy to meet long-term financial and customer success goals. Key

Responsibilities Manage and achieve all GCS metrics and targets for the area on a quarterly and annual basis, ensuring alignment with global processes. Proactively collaborate with Sales leadership and interface with CxO/CISO level customers to drive improvements in the post-sales experience. Actively participate as a core member of the GCS JAPAC leadership team, providing data-driven insights on area-specific opportunities and challenges. Develop a high-performance team and a growth-mindset culture that promotes diversity, continuous improvement, and customer-centric outcomes. Establish a strong cross-functional operating cadence with Sales, Product, and Technical Consulting teams to ensure cohesive execution. Own and drive GCS execution programs, measuring, monitoring, and reporting on key quarterly targets to ensure continuous improvement. Serve as the primary business owner for GCS within the area, managing key financial levers including Revenue, Cost, and Margin. Externally represent Palo Alto Networks at customer and partner events, advocating our products, solutions, and cybersecurity expertise.