About the role
Allara is a comprehensive women’s health provider that specializes in expert, longitudinal care that supports women through every life stage. Trusted by over 60,000 women nationwide, Allara makes expert healthcare accessible by connecting patients with multidisciplinary care teams that have a deep understanding of hormonal, metabolic, and reproductive care. Allara provides ongoing support for hormonal conditions like PCOS, chronic conditions like insulin resistance, and life stages like perimenopause, helping patients see improved health outcomes . As one of the fastest-growing women’s health platforms in the U.S., Allara is bridging long-overlooked gaps in healthcare for women. The Opportunity We're seeking an enthusiastic and process-driven Payer Operations Lead to own the most complex and high-stakes payer enrollments, build the documented processes our function runs on, and serve as the quality and coaching anchor for our enrollment team. As we expand in-network access across the country, this role directly owns the speed and accuracy of payer expansion — the difference between providers who can see members on day one and applications that stall. You will be responsible for documenting processes across our workflows, relentless follow-up with payers to unblock
the team, and oversight and coaching of enrollment functions. Location: Remote (US) Your Impact Build, document, and maintain end-to-end SOPs for payer contracting, enrollment, and credentialing workflows — turning tribal knowledge into repeatable, auditable process Design quality controls and error-catching checkpoints that reduce rework and rejected applications Identify bottlenecks in the expansion pipeline and drive cycle-time improvements Keep enrollment and contracting trackers meticulously up to date, flag aging items and delays, and escalate blockers with proposed solutions Conduct persistent, proactive follow-up with payers via phone, email, and payer portals to confirm application receipt, resolve deficiencies, and push applications through to approval. You own each item until it's done Prepare, submit, and track payer contract applications for new health plan partnerships and new service lines, ensuring submissions are complete, accurate, and on time Serve as a quality and productivity coach for offshore enrollment team members: set standards, review work, give feedback, and build the playbooks they execute against Assist Sr. Manager with onboarding and ramping offshore contributors on payer processes and tools Partner with RCM and payer strategy/business development teams in collaborative problem-solving or strategic payer initiatives. Required
