About the role
Customer Success Manager (IT/ENG) (all genders)
> Shiftmove · Berlin, Germany (Hybrid) · — · Posted 2026-05-04
Workplace: hybrid
Description
At Shiftmove, we believe the future of mobility is seamless, intelligent, and human-centered. Our vision is to transform the way companies operate their fleets - by removing uncertainty, enabling real-time decision-making, and embedding sustainability into every journey. We’re not just building software. We’re shaping the platform that is powering tomorrow’s fleets.
As our Customer Success Manager, you will be the driving force behind Shiftmove’s growth. Managing a diverse portfolio ranging from Low-Touch to High-Touch accounts, you will balance operational efficiency with commercial excellence. Your goal is to ensure every customer realizes maximum value, while you proactively drive Net Revenue Retention (NRR) through strategic renewals and expansion.
Your Mission
- Manage a diverse portfolio of Italian and English customers, from low-touch to high-touch accounts.
- Build and nurture strong relationships, acting as the primary point of contact and trusted partner throughout the customer life cycle at Shiftmove.
- Leverage data to monitor customer health and drive successful adoption, retention, and expansion opportunities.
- Create revenue pipeline by identifying upsell and cross-sell opportunities, collaborating closely with Account Managers.
- Apply value-based selling techniques to connect business needs with customer goals.
- Act as the voice of the customer to influence product requirements and roadmap decisions.
- Support onboarding, training sessions, and webinars for Italian customers while ensuring commercial outcomes.