About the role
Virta Health is on a mission to reverse metabolic disease in one billion people. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse metabolic disease in one billion people. We are looking for a Customer Success Manager to join our Public Sector Customer Success team. In this role, you will serve as the strategic relationship manager for a portfolio of state, local government, education, and public-sector customers. You will partner with customer stakeholders to drive adoption, engagement, and measurable outcomes while navigating the unique complexities of public-sector organizations, including multiple stakeholders, procurement processes, and budget cycles. If you enjoy building trusted partnerships, solving complex challenges, and improving population health, we'd love to meet you.
Responsibilities Manage a portfolio of public-sector customers and serve as their primary strategic partner. Lead business reviews focused on engagement, outcomes, customer value, and long-term success. Build strong relationships with
benefits leaders, HR teams, consultants, and executive stakeholders. Partner cross-functionally to advocate for customer needs and deliver an exceptional customer experience. Identify customer risks, expansion opportunities, and strategic initiatives that strengthen partnerships. Share customer feedback internally to improve products, processes, and overall customer experience. 90 Day Plan Within your first 90 days at Virta, we expect you will do the following: Develop a strong understanding of Virta's products, services, and customer success strategy. Build relationships with key internal stakeholders and cross-functional teams. Learn the unique dynamics of managing public-sector customers. Participate in customer meetings, business reviews, and strategic planning discussions. Begin independently managing your assigned portfolio. Must-Haves 5+ years of experience in Customer Success, Account Management, Consulting, Healthcare,
