About the role
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity This is a launchpad role for recent graduates who want to lead people and operations from day one. You'll join
the team at our established Phillipsburg fulfillment center — stepping into a people-leader role on the operating floor, managing a team and a process, and building the foundation of a career in operations leadership. No prior warehouse or management experience is required — we provide structured training. What matters most is that you've led before: on a team, in a club, on campus, in the military, or in a part-time job — and that you're excited to keep developing that skill in a fast-paced, hands-on environment where you'll help shape how Flexport moves global trade forward. This role is onsite in Phillipsburg, NJ. You Will Coach, manage, and develop a team of 30–100 (with training and support from your site leadership as you ramp up). Communicate policies to your team and act as the primary information source for
the team, maintaining compliance and consistency, and taking corrective action when needed. Create, manage, and support recognition programs across your department. Support all safety programs and OSHA compliance to ensure a safe work environment for all associates; ensure procedures are followed for building security and product loss prevention. Be an integral part of our Operations team as an Area Manager at one of our largest fulfillment partners located across the country. Own performance reporting for your areas of responsibility within the FC, including on-time receiving and shipping, inventory accuracy, and packing quality. Hold yourself and your team to clear SLA expectations, providing concise verbal and written reports of performance and action plans when needed. Facilitate troubleshooting with cross-functional partners on fulfillment-related problems. Serve as an escalation point to help mitigate risks and resolve issues. Measure and respond to gaps in inventory accuracy, helping identify root causes and resolve them. Review defect rates to identify trends and surface opportunities to improve operations, both internally and across the network. Track learnings and best practices to contribute to Standard Operating Procedures (SOPs). Help prioritize the resolution of systemic problems, working closely with our Growth and Engineering teams. You Should Have A bachelor's degree completed within the last 12 months, or expected within the next few months. Demonstrated leadership experience — this can come from campus organizations, athletics, ROTC/military, student government, internships, or part-time or summer jobs. Formal people-management experience is not required. Strong problem-solving skills and comfort learning new processes quickly in a fast-paced, sometimes ambiguous environment. Strong computer literacy, including comfort with Google Sheets/Excel. Clear, confident written and verbal communication skills. A collaborative, personable approach with a strong affinity for working cross-functionally. Great attention to detail and an appreciation for the complexity behind consistent day-to-day operations. Willingness and ability to work any permanent shift, which may include overnights, holidays, and weekend overlap. Must be able to lift up to 49 pounds with or without reasonable accommodation. Must be willing and able to frequently push, pull, squat, bend, and reach, and to stand/walk for up to 10–12 hours. Must be able to work in an environment where noise levels and temperature vary (60–90°F, occasionally higher). Must be able to work on a secure mezzanine at a height of up to 40 feet (applies to buildings with mezzanines).
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