About the role
Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications. This is where you and your skills come in. We’re currently looking for: A highly organized, strategic, and tech-forward Creative Operations Manager to drive operational excellence across a global in-house Creative organization. This role owns the systems, workflows, and processes that enable Brand, Web, Video, Events, Social, and Product Marketing teams to deliver high-quality creative at scale. Beyond traditional project management, this person will serve as a force multiplier for the creative organization by optimizing workflows, improving visibility, implementing automation, and championing AI-powered ways of working. The ideal candidate combines operational rigor with curiosity about emerging technologies, has experience partnering closely with designers, writers, video producers, and marketers, and understands how to balance business priorities with creative excellence. Job
Responsibilities: Creative Operations & Workflow Management Own and continuously improve end-to-end creative intake, prioritization, planning, and delivery processes. Manage and optimize Monday.com workspaces, automations, dashboards, forms, dependencies, and reporting. Define and evolve SLAs, governance, review cycles, and scalable operational frameworks. Ensure projects move efficiently from intake through delivery while maintaining quality and realistic timelines. Partner with Creative leadership to identify bottlenecks and implement process improvements. Resource Planning & Program Management Support capacity planning, resource allocation, workload balancing, and production forecasting across multiple creative disciplines. Track risks, dependencies, blockers, and delivery timelines for high-priority initiatives. Coordinate operational readiness for integrated campaigns, product launches, executive programs, and events. Manage external agencies, freelancers, and production vendors, including onboarding and operational coordination. AI & Automation Enablement Identify opportunities to streamline creative operations through AI and automation. Build and maintain workflows using AI-enabled tools to reduce repetitive work and increase team efficiency. Partner with creative teams to evaluate, pilot, and adopt new technologies that improve content production and operational scalability. Help establish best practices, documentation, and governance for responsible AI usage across creative workflows. Creative Systems & Operational Excellence Own the administration and optimization of creative operations platforms, with deep expertise in Monday.com. Maintain templates, automations, dashboards, documentation, asset libraries, and operational standards. Drive adoption of scalable self-service systems and standardized workflows. Continuously improve reporting, visibility, and operational health across the organization. Cross-Functional Leadership Act as the operational bridge between Creative and cross-functional partners including Product Marketing, Demand Generation, Web, Events, Content, Communications, and Leadership. Lead project kickoffs, planning sessions, operational reviews, and stakeholder communications. Ensure