About the role
🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ Remote (UK) | 💰 Salary starting at £31,100 (ranging up depending on experience and role level) + potential multilingual premium later on in role (£2,500) + performance related
bonus +
benefits ✨ ⭐Our Financial Crime Operations team At Monzo, protecting our customers and the financial system is at the heart of what we do. We're always looking to connect with talented Financial Crime professionals who are passionate about tackling money laundering, fraud, and financial crime risks while delivering a brilliant customer experience. We're building a talent pool of Senior Financial Crime Investigators and Financial Crime Operations Analysts to support future growth across our Financial Crime Operations function. If you're fluent in English and one or more European languages we'd love to hear from you. 🔑You’ll play a key role by… Investigating complex, high-risk financial crime cases, alerts, and customer activities across business accounts. Making informed risk-based decisions on customer onboarding, due diligence reviews, and ongoing account monitoring. Identifying suspicious activity and recommending appropriate escalation, including Suspicious Transaction Reports (STRs) where required. Acting as a subject matter expert, providing financial crime guidance and support to operational teams across the business. Partnering with product, risk, learning, quality, and operational teams to improve processes, controls, and customer outcomes. Driving operational excellence by identifying opportunities to improve tools, guidance, processes, and ways of working. Supporting operational readiness, change delivery, quality improvements, training initiatives, and complex escalations within Financial Crime Operations. 🤩 We’d love to hear from you if… You're fluent in English and can confidently communicate in at least one additional European language You have experience investigating financial crime, anti-money laundering, onboarding, due diligence, or other complex risk-related cases. You're comfortable making well-reasoned decisions in complex or high-risk situations using a risk-based approach. You can analyse information from multiple sources, identify key risks, and communicate findings clearly to a range of stakeholders. You enjoy improving processes, solving operational challenges, and helping teams work more effectively. You're confident collaborating across functions and influencing positive outcomes through strong communication and stakeholder management. You care deeply about delivering excellent customer outcomes while maintaining high standards of compliance and risk management. The working hours to be covered by