IT Lead

Why you should join us Tandem is a generational opportunity to rethink how we bring new therapies to market, and our path to doing so is significantly de-risked – we have: Exponential organic growth: We have product-market fit and are growing rapidly. Tandem supports thousands of new patients every day, is spreading with doctors through word-of-mouth, and works with the largest biopharma companies in the world. An AI-first business model: Our approach is distinctly enabled by AI, but our business gets stronger (not commoditized) as foundation models improve. We are building durability through two-sided network effects that compound over time. Top tier investors: With the traction to support conviction in our model, we raised significant funding from top investors (Thrive Capital, General Catalyst, and Accel) to build an exceptional team of engineers and operators. Our number one priority is scaling to market demand . We are looking for individuals who are high horsepower, high throughput, and hyper resourceful to help us increase capacity and grow. We move fast and need to move faster. All full-time roles are in person in New York. You can learn more about working with us in the last section of this page.

About

the role As IT Lead at Tandem, you’ll be responsible for designing and operating the internal systems that keep our team fast, secure, and productive. You’ll oversee our infrastructure across identity, access, device management, and compliance — while also supporting day-to-day IT needs like access requests, device provisioning, and distributed workforce support. This role requires both systems thinking and hands-on execution. You’ll help define foundational IT workflows and tooling as we scale, while also serving as the go-to person for diagnosing and resolving issues across

the team. You’ll work closely with engineering, operations, and compliance to ensure the environment we’re building is robust, secure, and built for scale. This is a demanding role, with a high level of autonomy and responsibility. You will be expected to "act like an owner" and commit yourself to Tandem's success. If you are low-ego, hungry to learn, and excited about intense, impactful work that drives both company growth and accelerated career progression, we want to hear from you. If you join, you will: Own our internal IT infrastructure — including identity, device, and systems management Administer and improve core tools like Google Workspace, Jamf, Zoom, Slack, and Twingate Build and automate onboarding and offboarding workflows, reducing manual setup and access errors Support a growing distributed workforce — including offsite device logistics, access controls, and endpoint security Handle internal access requests and technical escalations with speed and context Write and maintain automation scripts and lightweight integrations across internal systems Partner with engineering and compliance to support SOC2/HITRUST posture and audit readiness We’ll be most excited if you: 4–8 years of experience in IT operations, internal systems, or infrastructure support Deep familiarity with Google Workspace administration and device management (Jamf, MDMs) Experience with cloud IAM systems (AWS preferred), and Zero Trust or identity governance tools Proficiency in scripting and building automation tools (e.g., Bash, Python) Comfort designing workflows and automation to support scale and compliance Strong communication and support instincts, with a user-first mindset High NPS with your former teammates This is a list of ideal