About the role
Customer-Centric Approach Develop a deep understanding of customers' business priorities, application landscape, and AI readiness, linking technology decisions to measurable outcomes. * Design and deliver AI application and Agent-based solutions that create tangible business value. * Drive scalable delivery through structured technical programme leadership, leveraging a factory-based approach to create visibility, demand, and execution consistency across regions. Ensure solution excellence by delivering production-grade solution accelerators that meet
requirements for performance, security, scalability, reliability, and reusability. Architect end-to-end AI solutions, translating business
requirements into scalable architectures, guiding customers from ideation (POC/MVP) through to enterprise-grade production deployments. Design agentic applications with clear roles, tools, memory, orchestration, guardrails, human-in-the-loop checkpoints, and failure handling. Champion customer needs by providing structured feedback to Engineering, influencing platform capabilities, roadmap direction, and feature prioritisation—particularly across AI apps, agents, and model lifecycle. * Act as a technical thought leader in AI applications and Agentic systems, staying ahead of industry trends and advancing adoption of modern design patterns* Scale impact across the field by sharing expertise, contributing to reusable IP, and driving consistency in AI application and agent delivery approaches. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 3+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 2+ years experience working in a customer-facing role (e.g., internal and/or external). 2+ years experience working on technical projects. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). Experience integrating AI solutions with broader Azure services (e.g., Azure Functions, AKS/Kubernetes, API Management, event-driven architectures).
