Infrastructure engineer

the team's throughput compounds — not just your own. Debugging fluency. Lead incident response, post-mortems, and root-cause analyses — trace failures to the underlying problem (never the symptom), apply the learning back into the architecture, and prevent the same incident from happening twice. Non-technical End-to-end ownership. Own the reliability, performance, and efficiency of WRITER's core services end-to-end — define and uphold the SLOs and error budgets, carry the on-call pager, and stand behind the outcome metric, not just the system you shipped. Strategic vs. tactical balance. Balance this week's critical work with the 6–12-month platform direction — ship the on-call-driving fix today while shaping the multi-year observability, cost, and reliability investments that move WRITER's enterprise customers. Cross-functional collaboration. Operate at the seams with product, security, and engineering peers — provide expert guidance on system design for reliability, performance, and scalability from conception through launch, Connect the infra agenda to product and revenue context, and disagree with evidence, not volume. ⭐️ What you need Technical Track record. 5+ years of experience in infrastructure engineering, DevOps, or a similar role focused on building and operating large-scale, high-availability production systems at a high-growth product company. Breadth. Experience running containerisation in production (a real cluster, not a lab), with experience in Helm and Terraform or Pulumi on at least one major cloud (AWS preferred), plus good proficiency in Python or Go for automation and tooling. AI in workflow. AI is part of how you ship, not a thing you've read about — agentic tooling (Claude Code, Droid, Codex, internal skills) is in your daily loop, you've built or adopted AI-assisted workflows others now use, and you have strong opinions on where it's unreliable. This is a hard requirement, not a

bonus. Candidates whose actual daily workflow does not already include AI tooling will not be advanced. First-principles + decision-making . Demonstrated ability to Challenge the status quo, proactively identify systemic weaknesses, and propose innovative solutions to complex reliability problems — reason from constraints and failure modes (not analogy or vendor defaults), name the tradeoff in business terms (reliability vs. velocity, cost vs. blast radius, standardisation vs. one-off), and reject the "best practices" answer when it doesn't fit the problem. Reversibility & blast-radius. Make reversible calls by default — write the rollback before you touch production, work fluently with monitoring and logging stacks (Prometheus, Grafana, ELK or equivalent), and stress the system in safe places so it comes back stronger. Non-technical Cross-functional collaboration. Excellent communication, collaboration, and problem-solving skills, with a talent for building strong relationships and Connecting with cross-functional teams — surface non-goals before anyone asks, and partner with product, security, and platform peers as one delivery surface. Autonomy & end-to-end ownership. A strong sense of ownership and accountability, eager to Own mission-critical systems and drive them toward peak performance and unparalleled reliability. At least one 0-to-1 infrastructure build you owned end-to-end, with the outcome metric attached. 🎁

Bonus if you have Software-engineering depth. A software-engineering background, not only config and scripting — you've designed, built, and shipped non-trivial production code (services, libraries, internal frameworks) in Python, Go, or a comparable language, you can read and modify the codebases your infrastructure runs, and you move between infra automation and feature engineering without changing brains. 🍩

Benefits &

perks (US Full-time employees) Generous PTO, plus company holidays Medical, dental, and vision coverage for you and your family Paid parental leave for all parents (16 weeks) Fertility and family planning support Early-detection cancer testing through Galleri Flexible spending account and dependent FSA options Health savings account for eligible plans with company contribution Annual work-life stipends for: Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend Company-wide off-sites and team off-sites Competitive

compensation, company stock options and 401k WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice .

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