Director, Business Transformation & Product Management
About the role
Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary Palo Alto Networks is seeking a Director of Strategy & Operations to help drive transformation for our AI Experiences organization within the Network Security business. This organization sits within Product Management and operates at the intersection of Customer Support, Product, Engineering, and Operations. Our mission is to fundamentally reimagine customer support through AI, automation, product-driven serviceability, and scalable operational transformation. This role will serve as a key strategic leader and operational partner to senior executives across Product, Engineering, Support, IT, and Operations. You will work directly on some of the company’s highest-priority transformation initiatives spanning AI-enabled support experiences, organizational transformation, operational excellence, and product-serviceability strategy.
The role is designed for highly strategic, first-principles thinkers who are equally comfortable shaping executive-level strategy, driving large-scale operational programs, and rolling up their sleeves to execute in fast-moving environments. This leader will build and manage a high-performing India-based Strategy, Operations, and Product Management team.