About the role
Parallel Domain's mission is to enable our partners to bring autonomy and physical AI to the world faster, safer, and with higher quality. We believe physical AI and autonomy have the power to create a safer and more productive world, and we are building the simulation infrastructure to make that future real. Our high-fidelity, fully controllable, software-in-the-loop sensor simulation products give the leaders in autonomous driving, drone delivery, eVTOL, robotics, and beyond the realism, accuracy, and confidence they need to test and validate their systems at scale. In autonomy and physical AI, there is no margin for error. \n
The Role We're looking for a Strategic Account Director to own one of our most important customer relationships: a strategic OEM customer with multiple entities in its corporate family. This is an enterprise multi-year engagement with stakeholders across engineering, perception, planning, and executive leadership in both the US and abroad. The customer is moving from R&D to production and the stakes are high. You will be the single point of contact for everything related to this account. You quarterback Parallel Domain's response, you own the org map, you run the cadence, and you drive the commercial expansion. Engineers, FDEs, product, and executives all plug into the account through you. Technical fluency is a requirement. You will be in front of sophisticated technical buyers — perception leads, simulation engineers, ML infrastructure architects — and you need to hold your own in those conversations and earn their respect. You don't need to write code, but you do need to understand the problem we solve, the architecture of how customers integrate with us, and where the hard tradeoffs live. You also need to know when to bring in our Technical Engagement Managers and Field Development Engineers for product depth.
What You'll Do Own the account end-to-end: relationship, commercial, escalations, expansion, renewal Be the SPOC for every inbound and outbound communication with the customer; set and hold internal SLAs on response times Program manage multiple critical workstreams across PD and customer teams, driving alignment on status, progress, blockers, and decisions between both sides Build and maintain a deep org map across the customer's corporate family — decision makers, champions, blockers, budget holders, and how the entities connect to each other Run the customer cadence: weekly tactical with the working team, monthly steering with leadership, quarterly executive business reviews including our leadership team Drive multi-year account planning, expansion into new use cases, and pricing conversations Coordinate internal resources — TEMs, FDEs, engineering, product, finance, legal — so the customer sees one face and gets one answer Partner with our executive sponsors on the most senior customer relationships
